Installation Guide

9
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE CORRECTIVE ACTION
Error E1 displayed
on control panel.
The overheat sensor
has been engaged.
Unplug unit, wait 5-10 minutes, then the sensor will
reset itself. Plug the unit back in and turn on the
heater. If the problem persists, call customer service.
Note: The other functions will work normally. Until the
problem is solved, the error will only appear/sound
when the heater button is pressed.
Error E2 displayed
on control panel.
The thermostat
sensor is broken
or not working
correctly.
Unplug unit, wait 5-10 minutes, then the sensor will
reset itself. Plug the unit back in and turn on the
heater. If the problem persists, call customer service.
Note: The other functions will work normally. Until the
problem is solved, the error will only appear/sound
when the heater button is pressed.
Error E3 displayed
on control panel.
The Heater is locked To unlock the heater, simply press and hold the
POWER button for 10 seconds.
No power; logs do
not glow.
The unit does not
have power.
Check the power cord is securely plugged into a
standard 120V outlet. Then check to make sure the
unit is powered on.
logs are glowing.
powered off. achieved.
Heater and blower
do not power on but
rest of functions are
working.
The Heater is locked To unlock the heater, simply press and hold the
POWER button for 10 seconds.
Power cord gets
warm to the touch.
Normal operation. This is normal for a heater appliance as it requires
more current to operate. Check the connections of
the appliance cord and the outlet. Make sure the
plug and outlet frequently to determine if it is HOT;
if so, discontinue use of the appliance and consult
overheating outlet(s).
Remote control does
not work.
Weak or failing
battery.
Replace with a new battery. (Refer to page 8.)
Remote control
signal is weak and
only works
sometimes.
Pressing the buttons
too quickly.
Press the buttons slowly and steadily to ensure the
transmitter recognizes the request.
Using the remote
control too far away
or at an off angle.
Move closer to the insert; the remote control will
only work within a distance of 20 feet and 45
insert.
Fan motor continues
to blow after unit is
powered off.
Normal operation. This is a standard feature; the blower runs for an
additional minute to cool off heater tubes.