Warranty Guide

Style Selections Locking Wood Flooring
25-Year Residential Finish Warranty
MODEL #ESS321, ESS340, ESS541, ESS542, ESS543LG, ESS544LG, ESS545LG,
ESSH541, ESSM540 and ESSM541
The manufacturer guarantees to the original purchaser that the covered products, in their
original manufactured condition, will be free from defects in grading, lamination and assembly
for as long as you (the original purchaser) own the floor. In addition for 25 years from the date of
purchase, the finish on the covered product will not wear through, and that the finish will not
separate from the wood flooring under normal household use when maintained in accordance
with the recommended maintenance guidelines. Mechanical, chemical, or other modification of
the finish, such as sanding or abrading, voids this warranty.
To be covered under the warranty you need to retain your sales slip and make sure that the
flooring is properly installed in accordance with the installation instructions provided with the
flooring. You must also properly care for your new floor using our easy-to-follow maintenance
instructions within this brochure. It is recommended you use only the specially formulated floor
care products to preserve your flooring. Use of floor care or sundry products (i.e. adhesives)
other than those specially formulated and recommend for use with our flooring products may
damage your floor and void this warranty.
If any of the covered events listed in this guide occurs within 25 years from the date of
purchase, the manufacturer will recoat, refinish, fill or furnish comparable flooring (of our
manufacture and of similar color, pattern, and quality), for either the repair of the defective area
or the replacement of the floor, at our option. In the unlikely event that the manufacturer is
unable to correct the problem after a reasonable number of attempts, the manufacturer will
refund the portion of the purchase price for the section of failed flooring. This warranty does not
include the removal or replacement of cabinets, fixtures, retail markups, installation or labor
provided by others or supplemental costs, including but not limited to, relocation during the
repair process such as hotel, meals, or moving and storage of furniture.
What Is Not Covered By These Warranties?
The limited warranty does not cover conditions caused by improper use or maintenance.
 Splits, cracks, grain raising, checking, edge fracturing, splintering or chipping that occurs
during or after the floor has been installed and as a result of abuse, misuse, improper
maintenance or care, exposure to excessive moisture or improper environmental conditions
(i.e., low or high humidity).
 Wood flooring installed in full bathrooms with a shower or tub.
 Damage caused by fire, flooding, and other natural disasters and Acts of God.
 Changes in color due to aging, excessive moisture, exposure to sunlight or ultraviolet rays
(which may cause oxidation of finish/stain).
 Color, shade, or texture variations between samples, printed color photography or
replacement flooring and the actual material.
 Color variations between flooring and/or samples and other flooring or wood products, which
you wish to match (e.g., cabinets, stair railings, trim, etc.).
 Deficiencies related to subfloor/floor joist assemblies, subfloor preparation materials, and
fasteners including, but not limited to, uneven subfloor surfaces, floor deflection or voids in
the subfloor.
 Noises including, but not limited to, squeaks, popping, etc.