Use and Care Manual

18
PROBLEM ROOT CAUSE CORRECTIVE ACTION
Fireplace stopped heating before reaching
the desired temperature.
Fireplace has reached set temperature.
Temperature around replace might be a few
degrees higher than other area in the room.
Set Fireplace to a higher temperature or
always “on”.
Display shows " "
The thermostat sensor is
broken or disconnected.
Unplug the replace, remove the back panel of
the replace and check that the
thermostat is plugged into the main circuit
board. If this does not solve the problem
contact customer service for a replacement
thermostat sensor.
Display shows " " The thermostat sensor short circuited.
Contact customer service for a replacement
thermostat sensor.
Display shows " "
Manual Reset overheat
protection has triggered.
Inspect the heater and check that the air inlets
and outlets are not blocked as this may cause
overheating. Unplug the heater for 30 minutes
and allow it to cool down. Replug and operate.
Monitor the heater for signs of overheating.
If the problem persists discontinue use of the
heater and contact customer service.
Display shows " "
Power cord overheating
protection has activated.
Check your heater cord and plug connections.
Faulty wall outlet connections or loose plugs
can cause the outlet or plug to overheat. Be
sure the plug ts tight in the outlet. Heaters
draw more current than small appliances.
Overheating of the outlet may occur even
if it has not occurred with the use of other
appliances. During use check frequently to
determine if your plug outlet or faceplate
is HOT! If so, discontinue use of the heater
and have a qualied electrician check and/or
replace the faulty outlet(s).
Heater does not blow warm air. The heater is in a cool down cycle.
Normal operation will continue to run for about
15 seconds before shutting down. Times will
vary based on temperatures.
During this time cool air will blow.
There is no power and the logs do not
glow.
There is no power to the unit.
Check that the unit is plugged into a
standard 120V outlet. Press the Power button
several times and make sure power is set to
the “ON”position.
The logs are not glowing, and there is no
ame effect.
The ame effect turned off. Press the Flame button several times.
Troubleshooting