FAQ

Frequently Asked Questions
Q: How do I get rid of folded edges or creases in my rug upon arrival?
A: If rug arrives rolled:
Open your rug as soon as possible once it arrives. You can reverse roll the rug and let it sit for 24 hours
before laying it flat on the floor. Curled or folded edges can be gently worked out by bending them in
the opposite direction and then weighing them down with a heavy book or object. For stubborn edges
you can use rug grippers or anti-slip tape for to adhere the rug to the floor.
A: If rug arrives folded:
Open your rug as soon as possible once it arrives. These rugs may have creases that will smooth out
after a few days. Simply lay out the rug and pull gently on the edges to help smooth out any creases.
Creases should disappear within a few days.
Q: How can I prolong the lifespan of my rug?
A: Rotate your rug every few months to distribute wear evenly and avoid placing it in direct sunlight as
this can cause color to fade over time. Bring in outdoor rugs during seasons not in use. We always
recommend placing a non-slip rug pad underneath your rug to help keep it in place and increase rug
longevity.
Q: My rug has a chemical odor, is this normal?
A: It is normal for some rugs to have a mild chemical odor when first opened, which will typically
dissipate within about 24 hours. If desired, place the rug near an open window or fan for the first few
hours to help air it out.
Q: How do I clean spills or stains on my rug?
A: Clean small spills immediately by blotting with a clean, dry (dye-free) cloth. Do not rub, just press
firmly on the affected area to absorb the liquid. Hard to remove stains should be professionally cleaned.