Owner's Manual

Troubleshooting Guide 32
Troubleshooting
I
f your integrated unit is not operating properly, use the
following troubleshooting guide before calling Sub-Zero
factory certified service. This guide will save you time and
trouble and may help you avoid the expense of a service
call.
‘SERVICE’ flashes in the control panel display.
• This may indicate that the condenser needs cleaning.
See condenser cleaning on page 19.
• Turn the unit off with the UNIT ON/OFF key pad
(POWER for column models), then restart by pressing
the key pad again. If ‘SERVICE’ flashes again, contact
Sub-Zero factory certified service.
‘SERVICE’ and ‘ICE’ flash in the control panel display.
• Turn the unit off with the UNIT ON/OFF key pad
(POWER for column models), then restart by pressing
the key pad again. If ‘SERVICE’ and ‘ICE’ flash again,
contact Sub-Zero factory certified service.
Refrigerator/freezer is not operating.
• Is there electrical power to the unit?
• Is the refrigerator/freezer control on?
• Is the home circuit breaker or fuse off?
• Is the condenser area clean?
• Is the unit in showroom mode? Call Sub-Zero customer
care at 800-222-7820 for assistance in determining if
the unit is in showroom mode.
• If the unit is still not running, it may be in defrost mode.
Wait 30 minutes to see if the unit will restart.
R
efrigerator/freezer is warmer than usual.
• Is the control set properly?
• Is the condenser area clean?
• Has the door or a drawer been left open for an
extended period? Be sure that food is not obstructing
proper door or drawer closing.
• Has a large amount of food been added recently?
Refrigerator/freezer runs for long periods of time.
• Is the condenser area clean?
• Has the door or a drawer been left open for an
extended period? Be sure that food is not obstructing
proper door or drawer closing.
• Has a large amount of food been added recently?
• On hot days and in warm room temperatures, the
compressor runs longer.
Refrigerator/freezer is frosted up.
• Has the door or a drawer been left open for an
extended period? Be sure that food is not obstructing
proper door or drawer closing.
• Are the door and drawers closing and sealing properly?