Connect Your Appliance Guide

FREQUENTLY ASKED QUESTIONS
Am I required to create an account?
Yes, a MySubZero account is required to register connected appliances.
This enhances the security of your appliance and ensures unauthorized
users cannot access your appliances.
Is an Internet connection required?
Yes, for the remote features to work from outside the home, an internet
connection is required.
Do you collect any data?
Yes. We collect the same data we collect during the manufacturing process
to validate performance and help diagnose issues in a timely manner.
Please refer to App terms and conditions for details.
Do you share my data?
Your data is only shared with our development partners for the purpose
of improving your user experience and product performance.
What about my privacy?
Your privacy Is extremely Important to us. You can change your data sharing
preferences at any time. We do not Identify users in the data analysis,
and work to protect and maintain your privacy with the utmost of care.
Where is the MAC address for the appliance?
You will find the MAC address on a label on the bottom edge of the
connectivity module. This module will not be visible from the outside
of the appliance.
TROUBLESHOOTING
The app is not finding my appliances.
Verify Bluetooth is enabled on your phone, the appliances are turned on, you
are within 20 feet of the appliances and the connected features are enabled.
The app indicates my internet connection is not working,
but I can access other web pages.
Verify your phone is using the same Wi-Fi network used for the appliance
setup. Some networks, like business networks, may have additional firewall
settings that prevent the appliance from communicating.