Use & Care

16
TROUBLESHOOTING
You can solve many common problems easily, saving you the cost of a possible service call. Try the
suggestions below to see if you can solve the problem before calling the servicer.
Problems
Possible causes
Remedy
The unit does not operate
Bad connection of plug or burnt out
fuse
Unplug the power cord and
re-connect the plug to
power supply or replace
with a new fuse
Abnormal operation of the
compressor or there is a
buzzing sound
The power voltage is out of rated
range
Disconnect the power
supply immediately and
reconnect with it after
normal voltage. It is
necessary to have a
voltage stabilizer in case of
poor power supply.
Compressor operates for a
long time and no frost on
the surface of the
evaporator
Refrigeration system is at fault
(leakage or blocked)
Call for service
There is frost or ice on the
walls of the inner cabinet
and internal temperature is
too low, the compressor
never stops running.
Thermostat does not work
Call for service
The temperature setting of the
thermostat is too low.
Adjust to a higher
temperature
The internal temperature
is too high, and the
compressor never stops
operating.
Bad heat dissipation and ventilation of
condenser
Improve ventilation
Too many warm items were put in at
one time
Remove some goods so air
can circulate
Door is being opened too frequently
during initial cool down
Permit the unit to cool
down adequately, prevent
product access during this
phase
Too noisy
The unit is not level
Adjust the adjustable legs
The fastener of the unit is loose
Tighten the loose fastener
Pipe near the compressor are
touching
Carefully separate the
touching pipes
The side of unit is hot
The condenser in the side wall gives
out heat as part of normal operation
Nothing to worry about.
Sometimes a light sound
of water flowing will be
heard
Refrigerant flowing inside the pipe.
Nothing to worry about.
There may be
condensation on the glass
door
High ambient temperature or humid
conditions
Dry with a cloth
The display shows “So”
and compressor does not
run
The temperature sensor is open circuit
Call for service