Owner Manual

9
TROUBLESHOOTING
You can solve many common freezer problems easily, saving you the cost of a possible service call.
Try the suggestions below to see if you can solve the problem before calling the service agent.
Problem
Possible Causes
Freezer does not
operate.
Not plugged in.
Circuit breaker tripped or fuse blown.
The thermostat knob is at "0".
Compressor turns
on and off
frequently.
The room temperature is warmer than usual.
A large amount of food has been added to the freezer. The door is opened too
often.
The door is not closed completely.
The temperature control is not set correctly. The door gasket does not seal
properly.
The freezer does not have the correct clearances.
The freezer has recently been disconnected for a period of time. Four hours are
required for the freezer to cool down completely.
Temperature
inside the freezer
is too warm.
Temperature control is set too warm. Turn the control to a cooler setting and
allow several hours for the temperature to stabilize.
Door is kept open too long or is opened too frequently. Warm air enters the
freezer every time the door is opened. Open the door less often.
The door is not closed completely.
The door gasket does not seal properly.
A large amount of warm or hot food might have been stored recently. Wait until
the freezer has had a chance to reach its selected temperature.
The freezer has recently been disconnected for a period of time. Four hours
are required for the freezer to cool down completely.
Temperature
inside the freezer
is too cold.
Temperature control is set too cold. Turn the control to a warmer setting and
allow several hours for the temperature to stabilize.
Temperature of
external freezer
surface is warm.
The exterior freezer walls can be as much as 30
°
F warmer than room
temperature. This is normal while the compressor works to transfer heat
from inside the freezer cabinet.
Vibrations
Check to be sure the freezer is level.
Floor is uneven or weak. Freezer rocks on the floor when it is moved slightly.
Be sure floor can adequately support freezer. Level the freezer by putting
wood or metal shims under part of the freezer.
The freezer is touching the wall. Move it from the wall and re-level the freezer.
See Installation Instructions.
The door will not
close properly.
The freezer is not on a level surface. The gasket is
dirty.
The storage basket is out of position.
If you've checked the table above and find that you still need help with your appliance, call our
Customer Service facility at 800-932-4267 between 9:00AM and 5:00PM ET. We will do our best to
answer your questions.