User Manual

22
Troubleshooting
Problems Possible Cause Possible Solution
The motor does not
run or the tool runs
slowly.
• Power failure/unit not plugged
into a working receptacle.
• Spool housing cannot rotate freely.
• Cutting line does not protrude.
• Check to make sure the unit is plugged into a working
outlet. Make sure the extension cord is not damaged.
• Remove the spool and clean the slots; carefully remove
any grass and weeds or other debris.
• Cut the spool line o so that it just reaches the line
trimming blade.
• Take the trimmer to an authorized service center if the
trimmer does not start after completing these checks.
• Stop the machine and clean the trimming blade.
• Install a new spool of cutting line.
• Clean the auto feed.
• Remove the spool cover and pull the cutting line until it
reaches the trimming blade.
• Trimming blade bound with
accumulated grass.
• Auto feed out of line.
• Spool bound up.
• Auto feed is dirty.
• Spool line twisted when relled.
• Not enough line is exposed.
Auto line feed does
not work.
• Contact your authorized Snow Joe
®
+ Sun Joe
®
dealer
or call Snow Joe
®
+ Sun Joe
®
customer service center at
1-866-SNOWJOE (1-866-766-9563).
• Rewind or trim line to line cutter.
• Line cutter in guard is covered,
damaged, or missing.
• Line extends past guard.
Line fails to cut o.
mWARNING! Pay attention to the winding direction.
NOTE: Always replace the spool with a new pre-wound spool.
Visit snowjoe.com to purchase the pre-wound spool (model
GTS4000E-RS-6PK) for this electric grass trimmer.
IMPORTANT: Keep all areas of the cutting head and cutting
head cover clean. Place the cap back by pushing it rmly
onto the cutting head. To ensure that the cutting head cover
is correctly tted, try to remove it without depressing the two
latches. If it is correctly tted, it should not move.
Storage
Follow these recommendations for storing the trimmer.
• Clean the grass trimmer thoroughly before storing.
• Store the grass trimmer in a stable and safe position out of
the reach of children. Keep the trimmer in a dry place where
the temperature is not too hot or too cold.
• When storing the grass trimmer, do not rest it against the
oor. Hang it by the upper handgrip so that the guard does
not touch anything. If the guard rests against a surface, its
shape and dimensions could be permanently altered, and
could render the machine unsafe to use.