Operating Guide
4
SNOW JOE
®
+ SUN JOE
®
CUSTOMER PROMISE
ABOVE ALL ELSE, Snow Joe, LLC (“Snow Joe”) is dedicated to you, our customer. We strive to make
your experience as pleasant as possible. Unfortunately, there are times when a Snow Joe®, Sun Joe®, or
Aqua Joe® product (“Product”) does not work or breaks under normal operating conditions. We think it’s
important that you know what you can expect from us. That’s why we have a Limited Warranty (“Warranty”)
for our Products.
OUR WARRANTY:
Snow Joe
warrants new, genuine, powered and non-powered Products to be free from defects in material
or workmanship when used for ordinary household use for a period of two years from the date of purchase
by the original, end-user purchaser when purchased from Snow Joe or from one of Snow Joe’s authorized
sellers with proof of purchase. Because Snow Joe is unable to control the quality of its Products sold by
unauthorized sellers, unless otherwise prohibited by law, this Warranty does not cover Products purchased
from unauthorized sellers. If your Product does not work or there’s an issue with a specic part that is
covered by the terms of this Warranty, Snow Joe will elect to either (1) send you a free replacement part,
(2) replace the Product with a new or comparable product at no charge, or (3) repair the Product. How cool
is that!
This Warranty gives you specific legal rights, and you may also have other rights which vary from
State to State.
PRODUCT REGISTRATION:
Snow Joe strongly encourages you to register your Product. You can register online at snowjoe.com/
register, or by printing and mailing in a registration card available online from our website, or calling
our Customer Service Department at 1-866-SNOWJOE (1-866-766-9563), or by e-mailing us at help@
snowjoe.com. Failure to register your Product will not diminish your warranty rights. However, registering
your Product will allow Snow Joe to better serve you with any of your customer service needs.
WHO CAN SEEK LIMITED WARRANTY COVERAGE:
This Warranty is extended by Snow Joe to the original purchaser and original owner of the Product.
WHAT IS NOT COVERED?
This Warranty does not apply if the Product has been used commercially or for non-household or rental
applications. This Warranty also does not apply if the Product was purchased from an unauthorized seller.
This Warranty also does not cover cosmetic changes that do not aect performance. Wearing parts like
belts, augers, chains and tines are not covered under this Warranty, and can be purchased at snowjoe.com
or by calling 1-866-SNOWJOE (1-866-766-9563).
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