Use and Care Guide

• Remove the battery from the compartment before carrying out maintenance on the machine or when checking that its parts
are in proper working order.
• To avoid unnecessary hassles, consult the following table before contacting customer service with any mechanical issues.
Problems Possible Cause Possible Solution
Machine refuses
to start
Power failure/Battery is not
inserted well
Check to make sure the battery has sucient
power and is inserted well
Check the hoses and connections are airtight
Clean or replace valves/seals
Please call the Snow Joe
+ Sun Joe
service center at 1-866-SNOWJOE (1-866-766-9563)
for assistance
Leave the washer for 5 minutes to cool down
Clean the nozzle
Charge the battery.
Allow machine to run by holding the trigger until
regular working pressure resumes
Check that the water supply corresponds to the
specications required
WARNING! Avoid using long, thin hoses
(minimum 1/2 in. diameter)
Clean the nozzle
Clean the water inlet lter
Straighten out the hose to remove any kinks/blockages
Please call Snow Joe
+ Sun Joe
customer service
center at 1-866-SNOWJOE (1-866-766-9563) for
Wait for pump/hoses or accessories to thaw
Connect inlet water
Clean the water inlet lter
Clean the nozzle
Pump sucking air
Valves dirty, worn out, or stuck
Pump seals worn out
Thermal sensor activated
Nozzle partially blocked
Battery is at
Air in inlet hose
Inadequate supply of mains water
Nozzle partially blocked
Water lter blocked
Hose kinked
Pump/spray gun is leaking
Trigger mechanism is broken
Pump/hoses or accessories frozen
No water supply
Water inlet lter blocked
Nozzle blocked
Fluctuating pressure
Machine stops
Machine pulsating
Machine often starts
and stops by itself
Machine starts, but
no water comes out