Sun Fire™ 880 Server Product Notes Sun Microsystems, Inc. 901 San Antonio Road Palo Alto, CA 94303-4900 U.S.A. 650-960-1300 Part No.
Copyright 2001 Sun Microsystems, Inc., 901 San Antonio Road, Palo Alto, CA 94303-4900 U.S.A. All rights reserved. This product or document is distributed under licenses restricting its use, copying, distribution, and decompilation. No part of this product or document may be reproduced in any form by any means without prior written authorization of Sun and its licensors, if any. Third-party software, including font technology, is copyrighted and licensed from Sun suppliers.
Contents Product Name Equivalence Document Revision History 1 1 Available Online Documentation System Software Requirements 2 2 Required And Recommended Software Patches 3 Required Software Patches for Solaris 8 10/01 3 Required Software Patches for Solaris 8 07/01 4 Highly Recommended Sun Fire 880 Patch Sun PCI Cards That Support PCI Hot-Plug 5 5 Caution on the Use of PCI Cards Not Specifically Qualified by Sun on the Sun Fire 880 Platform 6 OpenBoot Firmware Documentation FC-AL Disk Drive Fi
Correction to Disk Drive Installation Procedure 14 Correction to FC-AL Disk Cage Installation Procedure Correction to FRU Part Numbers Ordering DIMMs 15 15 15 Part Number Corrections 15 Correction to Cabling Instructions for Loop B PCI FC-AL Data Cable Correction to Expansion FC-AL Backplane Installation Procedure Correction to Displaying POST Results 16 18 Correction to the diag-trigger Setting for Enabling ASR 18 Correct Usage of the ifconfig Command for PCI Hot-Plug Correction to the Attachm
prtdiag reports fan failures as ENABLED with a speed of 0 (BugID 4431194) 22 hsfs: hsnode table full (BugIDs 4082275, 4475306) 23 Intermittent picld errors during power supply hot-plug (BugID 4431165) 23 Sun Expert3D-Lite PCI graphics accelerator card hangs system (BugID 4474181) 24 CPU/Memory slot fault LEDs do not light for overtemperature conditions (BugID 4451164) 24 SCSI warning when running SunVTS with an attached D1000 disk array (BugID 4482342) 24 Hot-plug function is not disabled when only one po
vi Sun Fire 880 Server Product Notes • December 2001
Sun Fire 880 Product Notes Product Name Equivalence The official released name for this system is Sun Fire™ V880. Any reference to Sun Fire 880 on the product, in the system documentation, or in software refers to the Sun Fire V880. Both names can be considered equivalent and are interchangeable. Document Revision History This section provides a summarized revision history of these Product Notes, listed according to the document revision number and release date.
Revisions Made in 806-6598-14, October 2001 ■ Updated the list of “Required And Recommended Software Patches” on page 3 ■ Added keyswitch information to “Installing Sun Fire 880 FC-AL Backplane Firmware” on page 8 ■ Added “System Hang Recovery Procedure” on page 10 ■ Added “CE memory reporting is ambiguous (BugID 4491362)” on page 25 Revisions Made in 806-6598-13, October 2001 ■ Updated the list of “Required And Recommended Software Patches” on page 3 ■ Updated the list of “Sun PCI Cards That Sup
Required And Recommended Software Patches This section lists software patches for the Sun Fire 880 server. You can obtain these patches from your authorized Sun service provider or by downloading them from the SunSolve OnlineSM web site at the following URL: http://sunsolve.sun.com The patches in these Product Notes are listed by the Solaris operating system version you may have installed on your system.
Required Software Patches for Solaris 8 07/01 Note – The following list represents required patches specific to the Sun Fire 880 system with the Solaris 8 07/01 operating system installed. These patches are available as of the publication date of these Product Notes. Sun Fire 880 Required Patches for Solaris 8 07/01 Patch ID Description 109962-04 or later FC-AL Disk Drive Firmware patch 108528-12 or later Kernel update patch 110723-03 or later SunOS 5.
Highly Recommended Sun Fire 880 Patch Patch ID Description 112186-02 or later Sun Fire 880 Flash PROM Update (4.4.7 OBP) This patch is not OS-dependant. Included in this firmware upgrade are enhanced OpenBoot™ tools for service providers. The patch is recommended for Sun Fire 880 systems that have installed versions of OBP earlier than 4.4.7. For more information about the patch, including installation instructions, read the patch description.
Note – Many third-party drivers (those purchased from vendors other than Sun Microsystems) do not support the DDI_DETACH function. Verify any third-party PCI card functionality and hot-plug compatibility with the third-party card’s vendor prior to use in a production environment. Note – Always wait for a PCI hot-plug operation to complete before initiating a new operation. For more information about Sun Fire 880 PCI hot-plug operations, refer to the Sun Fire 880 Dynamic Reconfiguration Guide.
OpenBoot Firmware Documentation The Sun Fire 880 server uses OpenBoot™ 4.x system firmware. Instructions for using the firmware are provided in the OpenBoot 4.x Command Reference Manual, an online version of which is included with the OpenBoot Collection AnswerBook that ships with Solaris software. Note – Some versions of Solaris software do not include the OpenBoot 4.x documentation. If the OpenBoot 4.
Installing Sun Fire 880 FC-AL Backplane Firmware A backup image of the Sun Fire 880 FC-AL backplane firmware is provided on the Computer Systems Supplement CD for your specific Solaris release. In the unlikely event that the firmware on a Sun Fire 880 FC-AL backplane becomes corrupted, you can use the backup image to flash update the backplane with its original firmware. The flash update procedure is performed with the Solaris luxadm utility and is described below.
1. As superuser, type the following command to bring the system to single-user mode: # init s 2. Place the security keyswitch in the Normal position. The Locked keyswitch position prevents unauthorized programming of the system flash PROMs. 3.
Where enclosure_name is the enclosure name assigned to the Sun Fire 880 internal storage array. The command output shows the status of each SSC100 in the system. The following is an excerpt of sample output for a dual-backplane system. SSC100’s SSC100 SSC100 SSC100 SSC100 0=Base #0: #1: #2: #3: Bkpln, 1=Base LoopB, 2=Exp Bkpln, 3=Exp LoopB O.K.(9224/ 120A) O.K.(9224/ 120A) O.K.(9224/ 120A) O.K.(9224/ 120A) Verify that each SSC100 displays an “O.K.
b. Determine if a console login session can be established through a ttya connection. If a working console connection can be established, the problem may not be a true hang but instead a network related problem. For suspected network problems, attempt to ping, rlogin, or telnet to another system that is on the same sub-network, hub, or router that the system is on. If NFS services are served by the affected system, determine if NFS activity is present on other systems. 2.
6. Use the POST and OpenBoot diagnostics tools to diagnose system problems. When the system initiates the startup sequence, it will run POST and OpenBoot diagnostics during system startup. For more information about these tools, see “Diagnostics and Troubleshooting” in the Sun Fire 880 Server Service Manual. 7. If the system is able to reboot, review the contents of /var/adm/messages for more information about the system’s state. Look for the following information.
Documentation Errata Correction to the Motherboard Fan Tray Removal Procedure The procedure “How to Remove a Motherboard Fan Tray” in the Sun Fire 880 Server Service Manual is incorrect. On systems configured with the redundant cooling option, removing motherboard fan tray 5 (the primary motherboard fan tray) requires that you disconnect the cable for motherboard fan tray 6. The procedure should include the following steps after Step 2 in the manual, in this order: 3.
Correction to the Motherboard Fan Tray Installation Procedure The procedure “How to Install a Motherboard Fan Tray” in the Sun Fire 880 Server Service Manual is incorrect. On systems configured with the redundant cooling fans option, installing motherboard fan tray 5 (the primary motherboard fan tray) requires that you disconnect the cable for motherboard fan tray 6. The procedure should include the following steps in this order: 1. Locate the slot into which you want to install the motherboard fan tray. a.
Correction to FC-AL Disk Cage Installation Procedure The procedure “How to Install the FC-AL Disk Cage” as documented in the Sun Fire 880 Server Service Manual is incomplete. The following task should be included as Step 9c: 9c. If a Sun StorEdge PCI Dual Fibre Channel Host Adapter card is installed to control Loop B of the FC-AL disk backplane, connect the card’s FC-AL data cable to the base backplane at connectors C(J01100) and D(J01101).
The table for CPU Side Components transposes the part numbers for items 2 though 4. The corrected part numbers are as follows. Key Description Part Number 2 CPU/Memory Board Status Assembly 540-4454 3 CPU Fan Tray 540-3614 4 CPU/Memory Board Air Baffle 540-4431 Correction to Cabling Instructions for Loop B PCI FC-AL Data Cable The cabling instructions for the Loop B PCI FC-AL data cable are incorrect due to a late change to the labeling scheme on the cable’s connectors.
2. Allow the system to remain at the ok prompt for at least 10 minutes to ensure that the two backplanes are loaded with the same version of firmware. The system automatically synchronizes the firmware versions between the two backplanes. 3. After the required waiting period, boot the system to single-user mode. ok boot -s 4.
Correction to Displaying POST Results The command for displaying POST results in the Sun Fire 880 Server Service Manual is incorrect. To display the results of POST testing, type show-post-results at the ok prompt. The following is an abbreviated eaxmple of the command and output. ok show-post-results CPU0/Memory: OK CPU1/Memory: OK ... Correction to the diag-trigger Setting for Enabling ASR The diag-trigger information in “How to Enable ASR” in the Sun Fire 880 Server Owner’s Guide is misleading.
# ifconfig hme2:1 plumb # ifconfig hme2:1 up See the Sun Fire 880 Dynamic Reconfiguration User’s Guide for more information on Sun Fire 880 hot-plug operations. Note – Not all PCI cards support PCI hot-plug operations. See the Sun Fire 880 Server Owner’s Guide and “Sun PCI Cards That Support PCI Hot-Plug” on page 5 of these Product Notes for more information on hot-plugging PCI cards.
Sun Fire 880 hardware watchdog feature does not work with Solaris 8 (BugID 4374518) The hardware watchdog feature does not work on Sun Fire 880 systems running the Solaris 8 operating environment. For a description of the hardware watchdog mechanism, see “About Reliability, Availability, and Serviceability Features” in the Sun Fire 880 Server Owner’s Guide. Note – Patches 108528-12 and 109888-13 or later fixes this issue. See “Required And Recommended Software Patches” on page 3.
Empty fan tray generates fault messages in the RSC event log (BugID 4470063) On a Sun Fire 880 system running Remote System Control 2.1 software delivered with the Solaris 8 7/01 operating environment, for any fan tray bay that is unoccupied, RSC will continually log fan failure messages to the RSC event log. These error messages are generated once every hour. Note – Patch 111416-05 or later fixes this issue. See “Required And Recommended Software Patches” on page 3.
SunVTS dpmtest fails on dual-loop internal storage array (BugID 4487855) If you use SunVTS 4.4 software on a Sun Fire 880 system that includes a Sun StorEdge PCI Dual Fibre Channel Host Adapter card to control Loop B of the internal storage array, the SunVTS dpmtest will fail. This test failure results from a problem in the SunVTS diagnostic code and should not be interpreted as a problem with the server or its internal storage array. Note – Patch 111854-01 or later fixes this issue.
receiving power. To determine if a fan is faulty, check its fan speed displayed in the prtdiag output. A fan speed of zero should be interpreted as a fan failure. Also, any fan failure will light the fan tray’s Fault LED and the System Fault and Thermal Fault LEDs on the server’s front panel. Note – Patch 110849-08 or later fixes this issue. See “Required And Recommended Software Patches” on page 3.
Sun Expert3D-Lite PCI graphics accelerator card hangs system (BugID 4474181) The Sun Expert3D-Lite™ PCI graphics accelerator card (Sun part number X3684A) is not supported in Sun Fire 880 systems. If you use this card on a Sun Fire 880 system, the system may hang under the Solaris Common Desktop Environment when certain windows are resized. In some cases, the system may lock with a black screen and you will be unable to reboot the system.
Hot-plug function is not disabled when only one power supply exists (BugID 4408237) A Sun Fire 880 system with only one working power supply is an unsupported configuration. A system configured with the minimum two power supplies (the non-redundant configuration) may shut down abruptly if either power supply fails. However, on a system with only two power supplies, if one power supply fails, the system may continue operating with only one functional power supply.
2. Use the output from the POST tests to identify the failing DIMM. For more information about displaying POST results, see “How to Use POST Diagnostics” in the Sun Fire 880 Server Service Manual. 3. If POST displays the memory error as an MTAG error, then POST will not identify the failing DIMM correctly. In this case, see the Info Doc “Identifying MTAG DIMM errors on the Sun Fire 880” on SunSolve Online web site.
pci4 display/hp connected configured ok pci5 pci-pci/hp connected configured ok pci6 mult/hp connected configured ok pci7 unknown connected configured ok pci8 ethernet/hp connected configured ok Currently, the attachment points for PCI cards on Sun Fire 880 systems running the Solaris 8 07/01 or 8 10/01 operating system are as follows.
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