Sun Fire X4150 Server Installation Guide Sun Microsystems, Inc. www.sun.com Part No. 820-1851-11 January 2008, Revision A Submit comments about this document at: http://www.sun.
Copyright © 2007 Sun Microsystems, Inc., 4150 Network Circle, Santa Clara, California 95054, U.S.A. All rights reserved. THIS PRODUCT CONTAINS CONFIDENTIAL INFORMATION AND TRADE SECRETS OF SUN MICROSYSTEMS, INC. USE, DISCLOSURE OR REPRODUCTION IS PROHIBITED WITHOUT THE PRIOR EXPRESS WRITTEN PERMISSION OF SUN MICROSYSTEMS, INC. This distribution may include materials developed by third parties.
Contents Preface 1. vii Before You Begin 1 Tools and Equipment Needed 1 Installation Process Flowchart 2 Opening the Box 4 Unpacking 4 Package Contents Inventory ESD Precautions 5 Sun Fire X4150 Server Description Front Panel Features Back Panel 2.
Disassembling Tool-less Slide-Rails 13 Installing the Mounting-Brackets Onto the Server Attaching the Slide-Rail Assemblies to the Rack Attaching Bolt-On Slide-Rail Assemblies 14 15 15 Attaching Tool-less Slide-Rail Assemblies 18 Installing the Server Into the Slide-Rail Assemblies Installing the Cable Management Arm 21 Verifying Operation of the Slide-rails and CMA 3.
Configuring Solaris OS 47 Redirect the Console Output to the Video Port (Optional) Using the GRUB Menu 48 Configuring Sun Fire X4150 Server RAID Drives RAID Drive Overview RAID Drive Options 47 48 49 49 Mirroring the Preinstalled Solaris OS with LSI RAID 50 Creating a RAID Set to Incorporate a Preinstalled OS Using the Sun StorageTek Card 51 Solaris 10 Operating System User Information 52 Accessing Solaris 10 User Documentation 52 Downloading Solaris 10 OS Software Solaris 10 OS Training 5.
Power Off from Main Power Mode Setup Troubleshooting Contacting Support vi 65 66 Sun Fire X4150 Installation Guide • January 2008 64
Preface The Sun Fire X4150 Installation Guide provides detailed information about how to install the the Sun Fire X4150™ server hardware and software. This book is intended for system Administration, network Administration, and service technicians who have an understanding of server systems. How This Book Is Organized This guide contains the following chapters: TABLE P-1 Installation Guide Chapters Chapter Describes: Chapter 1 How to set up the Sun Fire X4150 server hardware.
Typographic Conventions Typeface1 Meaning Examples AaBbCc123 The names of commands, files, and directories; onscreen computer output Edit your.login file. Use ls -a to list all files. % You have mail. AaBbCc123 What you type, when contrasted with onscreen computer output % su Password: AaBbCc123 Book titles, new words or terms, words to be emphasized. Replace command-line variables with real names or values. Read Chapter 6 in the User’s Guide. These are called class options.
Sun Fire X4150 Server Documentation To view the latest Sun Fire X4150 server documentation online, go to http://docs.sun.com, and then navigate to Sun Fire X4150 server documentation. Related Documentation A Where To Find Documentation sheet lists available documents for the Sun Fire X4150 server and describes the Sun Fire X4150 server document set. The Where to Find Documentation sheet is packed with your system and is also posted at the product's documentation site.
Sun Welcomes Your Comments Sun is interested in improving its documentation and welcomes your comments and suggestions. You can submit your comments by going to: http://www.sun.com/hwdocs/feedback/ Please include the title and part number of your document with your feedback. The part number of this Sun Fire X4150 Installation Guide is 820-1851-11.
CHAPTER 1 Before You Begin This chapter describes how to set up the Sun Fire X4150 server hardware.
Installation Process Flowchart To install a typical server, follow the flowchart in FIGURE 1-1. FIGURE 1-1 Sun Fire X4150 Server Installation Process See: “Opening the Box” on page 4. “Installing the Sun Fire X4150 Server Into a Rack with Slide-Rails” on page 9. Service label on the top cover of the server. “Connecting the Cables” on page 31. “Setting Up the Sun Fire X4150 Server” on “Connecting to the Embedded LOM Service Processor for the First Time” on page 33.
Continued FIGURE 1-2. FIGURE 1-2 Sun Fire X4150 Server Installation Process (Part 2) See: “Applying Power for the First Time” on page 39. “Configuring the Preinstalled Windows Server 2003 R2 Operating System” on page 55. “Configuring Sun Fire X4150 Server RAID Drives” on page 48.
Opening the Box Carefully open the shipping box. Unpacking Unpack all server components from the packing cartons.
■ Sun Fire X4150 Server Tools and Drivers CD (includes drivers and additional software) ■ DB9-RJ45 Adapter (for serial system management port) ■ Optional rackmount kit ■ Optional cable management kit Options Power cables, keyboard, and mouse are packaged separately from the other items. Standard server components are installed at the factory. However, ordered options such as additional memory or PCI-e cards are shipped separately.
Sun Fire X4150 Server Description This section shows the front and back of the Sun Fire X4150 server. Front Panel Features FIGURE 1-4 shows the front panel. TABLE 1-1 describes the front panel features.
Back Panel FIGURE 1-5 shows the back panel. TABLE 1-2 describes the back panel features.
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CHAPTER 2 Installing the Sun Fire X4150 Server Into a Rack with Slide-Rails This chapter describes how to place the Sun Fire X4150 server into a rack using the rail assembly in the rackmount kit. Perform this procedure if the rail assembly is purchased.
Server Installation Process Overview To install your server into a four-post rack using the slide-rail and cable management arm options, perform the following tasks in the order shown: 1. “Checking Compatibility” on page 11 2. “Disassembling Slide-Rails” on page 12 3. “Installing the Mounting-Brackets Onto the Server” on page 14 4. “Installing the Cable Management Arm” on page 21 5. “Verifying Operation of the Slide-rails and CMA” on page 28 6.
Checking Compatibility Check that your rack is compatible with the slide-rail and cable management arm (CMA) options. The optional slide-rails are compatible with a wide range of equipment racks that meet the following standards: TABLE 2-1 Rack Compatibility Item Requirement Structure Four-post rack (mounting at both front and rear). Two-post racks are not compatible. Rack horizontal opening and unit vertical pitch Conforms to ANSI/EIA 310-D-1992 or IEC 60927 standards.
Disassembling Slide-Rails Do one of the following procedures before installation: ■ “Disassembling Bolt-On Slide-Rails” on page 12 ■ “Disassembling Tool-less Slide-Rails” on page 13 Disassembling Bolt-On Slide-Rails To remove the mounting-brackets from the bolt-on slide-rail assemblies: 1. Unpack the slide-rails. 2. Locate the slide-rail lock at the front of one of the slide-rail assemblies, as shown in FIGURE 2-1. 3.
5. Repeat for the remaining slide-rail assembly. FIGURE 2-1 Disassembling the Bolt-on Slide-rail Before Installation Mounting-bracket release button Slide-rail lock Disassembling Tool-less Slide-Rails To remove the mounting-brackets from the tool-less slide-rail assemblies, refer to the install card instructions included with the kit.
Installing the Mounting-Brackets Onto the Server To install the mounting-brackets onto the sides of the server: 1. Position a mounting-bracket against the chassis so that the slide-rail lock is at the server front, and the three keyed openings on the mounting-bracket are aligned with the three locating pins on the side of the chassis. FIGURE 2-2 Aligning the Mounting-bracket With the Server Chassis Mountingbracket clip Chassis front Mounting-bracket Slide-rail lock 2.
Attaching the Slide-Rail Assemblies to the Rack Do one of the following procedures to attach the slide-rail assemblies to the rack: ■ “Disassembling Bolt-On Slide-Rails” on page 12 ■ “Disassembling Tool-less Slide-Rails” on page 13 Attaching Bolt-On Slide-Rail Assemblies To attach bolt-on slide-rail assemblies to the rack: 1. Position a slide-rail assembly in your rack so that the brackets at each end of the slide-rail assembly are on the outside of the front and rear rack posts. (See FIGURE 2-3.) 2.
■ If your rack does not have threaded mounting holes, insert the mounting screws through both the slide-rail brackets and rack posts, then secure them with the caged nuts. FIGURE 2-3 Slide-Rail Assembly Mounting to Rack Post Slide-rail assembly Rack post Slide-rail assembly bracket on outside of rack post 3. Repeat Step 1 and Step 2 for the remaining slide-rail assembly. 4. From the front of the rack, set the proper width of the rails with the spacer. (See FIGURE 2-4.
FIGURE 2-4 Setting the Rail Width Rail-width spacer 5. Tighten the screws on the brackets. 6. Remove the spacer and confirm that the rails are attached tightly to the rack. 7. Repeat Step 4 through Step 6 for rear of the rack.
8. If available, extend the anti-tip foot at the bottom of the rack. (See FIGURE 2-5.) FIGURE 2-5 Extending the Anti-tip Foot Caution – If your rack does not have an anti-tip foot, the rack could tip over. Attaching Tool-less Slide-Rail Assemblies To attach tool-less slide-rail assemblies to the rack, refer to the install card instructions included with the kit.
Caution – Always load equipment into a rack from the bottom up so that it will not become top-heavy and tip over. Extend your rack’s anti-tip foot to prevent the rack from tipping during equipment installation. 1. Push the slide-rails into the slide-rail assemblies in the rack as far as possible. 2. Raise the server so that the rear ends of the mounting-brackets are aligned with the slide-rail assemblies that are mounted in the equipment rack. (See FIGURE 2-6.
3. Insert the mounting-brackets into the slide-rails, then push the server into the rack until the mounting-brackets encounter the slide-rail stops (approximately 12 inches, or 30 cm). FIGURE 2-6 Inserting the Server With Mounting-Brackets Into the Slide-Rails Mounting-bracket inserted into slide-rail Slide-rail release button Slide-rail lock Slide-rail assembly mounted on rack post 4.
Installing the Cable Management Arm Use this procedure to install an optional cable management arm (CMA). FIGURE 2-7 shows the CMA. FIGURE 2-7 Cable Management Arm (CMA) CMA rail extension 1. Unpack the cable management arm parts. 2. Take the CMA to the back of the equipment rack and ensure that you have adequate room to work around the back of the server. Note – References to “left” or “right” in this procedure assume that you are facing the back of the equipment rack. 3. Remove tape to separate parts.
CMA rail extension 22 Sun Fire X4150 Installation Guide • January 2008 Left slide-rail
5. Verify that the CMA rail extension engages the slide-rail, as shown in FIGURE 2-9. FIGURE 2-9 Detail of CMA Rail Extension Inserted Into the Left Slide-Rail Left slide-rail CMA rail extension Note – Support the CMA in the remaining installation steps. Do not allow the arm to hang by its own weight until it is secured by all three attachment points.
6. Insert the CMA’s mounting-bracket connector into the right slide-rail until the connector locks into place with an audible click. (See FIGURE 2-10.
7. Insert the right CMA slide-rail connector into the right slide-rail assembly until the connector locks into place with an audible click. (See FIGURE 2-11.
8. Insert the left CMA slide-rail connector into the rail extension on the left slide-rail assembly until the connector locks into place with an audible click. (See FIGURE 2-12.) FIGURE 2-12 Connecting the CMA Arm to the Rail Extension Connector CMA arm connector CMA extension arm (on left slide-rail) 9. Install and route cables to your server, as required.
10. Attach the hook and loop straps to the CMA, and press them into place to secure the cables. (See FIGURE 2-13.) For best results, place three hangers, evenly spaced, on the rear-facing side of the CMA and three on the side facing the server. FIGURE 2-13 Installing CMA Cable Straps CMA arm CMA cable hanger 11. Attach the right outer latch. 12. Attach the support latch to the left CMA extension.
Verifying Operation of the Slide-rails and CMA Use this procedure to ensure that the slide-rails and CMA are operating correctly. Note – Two people are recommended for this procedure: one to move the server in and out of the rack, and one to observe the cables and CMA. 1. Slowly pull the server out of the rack until the slide-rails reach their stops. 2. Inspect the attached cables for any binding or kinks. 3. Verify that the CMA extends fully from the slide-rails. 4.
CHAPTER 3 Setting Up the Sun Fire X4150 Server This chapter describes how to connect cables and power up the Sun Fire X4150 server for the first time.
TABLE 3-1 Embedded LOM Service Processor Components Item Port Function 1 Embedded LOM hardware ELOM includes the following hardware components: • An embedded service processor (SP) chipset. The service processor monitors the status and configuration of field-replaceable components inside your server, such as fans, disk drives, and power supplies. • Two back panel external connections: NET MGT PORT Ethernet Connection, and serial management port/RJ-45 serial port.
Note – The factory has configured the service processor hardware and firmware on your server with the most common settings used in the field. You may not need to change these defaults. See the Embedded Lights Out Manager (ELOM) Administration Guide for detailed information. Connecting the Cables Connect the power and data cables from the server back panel to your system. Connector Locations See FIGURE 3-1 and TABLE 3-2 for the locations of the back panel connectors.
Cabling the Server Connect the server power cables, and external cables in the following order: 1. Connect two grounded server power cords to grounded electrical outlets (1, 2). Note – Connect only one cable if your server does not have a redundant power supply. 2. Connect the two server power cords to the AC power connectors on the back panel of the server. In standby power mode, the Power/OK LED on the front panel flashes, indicating that the service processor (SP) is working as shown in FIGURE 3-2.
Caution – Do not operate the server without all fans, component heatsinks, air baffles, and the cover installed. Severe damage to server components can occur if the server is operated without adequate cooling mechanisms. Connecting to the Embedded LOM Service Processor for the First Time This section describes how to connect to the Embedded LOM service processor (SP) for initial setup and configuration. It also includes an overview on SP interfaces and connections.
About Embedded LOM IP Addresses The Embedded LOM service processor (SP) is assigned a DHCP IP address by default. There are two requirements for DHCP IP address assignment to occur: ■ ■ Connection to your network must be through a NET MGT PORT. DHCP services must be present on your network infrastructure. If a DHCP server cannot be reached after 3 DHCP requests, the Embedded LOM SP is assigned a static IP address based on the network management port MAC address.
Method 2: Connect to the Service Processor Using a Serial Connection To establish a connection to the service processor (SP) using a serial connection (system management port), perform the following steps: 1. Connect a terminal (or PC running terminal emulation software) to the server serial port. 2. Ensure that the server hardware is installed and cables are inserted. Ensure that the power is in standby mode and the green LED blinks. See “Connecting the Cables” on page 31. 3.
8. Type the command show /SP/network to display the current SP IP address. The IP information appears, as shown in the following sample: /SP/network Targets: Properties: MACaddress = 00:1B:24:1D:E6:26 IPAddress = 129.148.53.158 Netmask = 255.255.255.0 Gateway = 129.148.53.248 DNS = 0.0.0.0 IPSource = dhcp Hostname = SUNSP001B241DE626 9. Be sure to record the IP address assigned to the Embedded LOM.
2. Ensure that the server hardware is installed and cables are inserted. 3. Verify that your terminal, laptop, PC, or terminal server is operational. 4. Configure the terminal device or the terminal emulation software running on a laptop or PC to the following settings: ■ ■ ■ ■ 8N1: eight data bits, no parity, one stop bit 9600 baud Disable hardware flow control (CTS/RTS) Disable software flow control (XON/XOFF) 5.
1. Connect a terminal (or a PC running terminal emulation software) to the server serial port. 2. Ensure that the server hardware is installed and cables are inserted. 3. Verify that your terminal, laptop, PC, or terminal server is operational. 4.
3. Accept the certificate when prompted. 4. Enter your username (root) and password (changme). 5. Select the Configuration tab and then the Network tab. 6. Set configurations, such as IP configuration and DNS, as required. 7. Do one of the following: ■ If DHCP is required, select the Enable DHCP check box. ■ If STATIC is required, clear the Enable DHCP check box, and manually set all IP information. 8.
■ ■ ■ ■ 8N1: eight data bits, no parity, one stop bit 9600 baud Disable hardware flow control (CTS/RTS) Disable software flow control (XON/XOFF) e. Connect a null serial modem cable from the server’s back panel RJ45 serial port to a terminal device (if not connected already). See FIGURE 1-5 for the serial port position. f. Press Enter on the terminal device to establish a connection between the terminal device and the Embedded LOM service processor (SP). The following prompt appears. -> 3.
a. Autorun - Insert the Tool & Drivers CD. From the Autorun menu, choose Install/Update drivers and optional packages. b. Manually - Access the Ethernet properties and update the driver manually through Device Manager. 2. Once the Ethernet cards have been installed and IP addresses assigned, run the Proset installer. Locate the installer on the Tools & Drivers CD Version 1.1 in the following location: drivers\windows\IntelNic\2003\PROSET\2003_xx where xx is 32 or 64 bit, use the PROSETDX.msi installer. 3.
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CHAPTER 4 Configuring the Preinstalled Solaris 10 Operating System This chapter describes how to configure the Solaris™ 10 Operating System (OS) that might be preinstalled on your Sun Fire X4150 server. Solaris 10 Update 3 is the supported version. This chapter assumes that your server has a hard drive installed, with the Solaris operating system preinstalled. Your system might be different, depending on your hard drive configuration.
■ Deliver the preinstalled Solaris 10 image using a directly connected monitor and keyboard. About the GRUB Menu Solaris uses a GRUB boot loader with a GRUB menu. When you start the Solaris OS, a GRUB-level menu appears. The GRUB menu allows you to select to direct output to either the serial port or video port. If you do not make a selection, the GRUB menu times out, and the system boots using the default output (serial port).
TABLE 4-1 Installation Worksheet Installation Information Description Enter System Configuration: Asterisk (*) indicates default. Language Choose from the list of available languages for the Solaris 10 software. English* Locale Choose your geographic region from the list of available locales. English (C - 7-bit ASCII)* Terminal Choose the type of terminal that you are using from the list of available terminal types.
Installation Information Description Enter System Configuration: Asterisk (*) indicates default. NIS+ and NIS Do you want to specify a name server or let the installation program find one? Specify One Find One* DNS Provide IP addresses for the DNS server. You must enter at least one IP address, but you can enter up to three addresses. IP addresses (1–3): You can also enter a list of domains to search when a DNS query is made.
Configuring Solaris OS To configure the preinstalled Solaris OS: 1. Log in to the service processor as an administrator. For example: Login: root Password: changeme 2. To start the Embedded LOM console, perform the following sub-steps: a. Type cd /SP/AgentInfo b. Type start Console 3. Follow the Solaris 10 preinstallation onscreen instructions. 4. Type the system and network information when prompted. See TABLE 4-1 for collected information.
Using the GRUB Menu The preinstalled Solaris 10 OS image directs console output to the serial port by default. After the initial configuration of the preinstalled Solaris OS is complete, you can modify the Solaris 10 GRUB menu to direct output to the video port by default. Caution – This procedure is intended only for advanced users of the Solaris OS. You can seriously disrupt server operation or make the server unbootable if you introduce a problem in the menu.lst file.
RAID Drive Overview The Sun Fire X4150 Server has two optional RAID HBA (HBA) cards. You can access RAID configuration through the HBA card BIOS. To access the LSI card BIOS, press CTRL-C. To access the Sun StorageTek card BIOS, press CTRL-A: TABLE 4-2 Sun Fire X4150 RAID HBA cards RAID HBA cards Press for BIOS Sun StorageTek CTRL-A LSI 3081E CTRL-C The system will have the preinstalled OS on HD0.
LSI 3081E RAID 60 – 8 drive minimum 50–88% Spanned Volume – 2 drive minimum 100% RAID Volume – 4 drive minimum 50-100% Seagate 73GB SAS IM – Integrated Mirror array. 2 disk minimum, plus up to 2 hot spare disks. Data on Primary disk might be merged. Fujitsu 73GB SAS IME – Integrated Mirror Enhanced array. 3 to 8 disks including up to 2 hot spares. All data will be deleted during creation. Hitachi 146GB SAS IS – Integrated Striping array. 2 to 8 disks. All data will be deleted during creation.
■ Choose M to merge data and start a sync operation. ■ Choose D to erase the Solaris PreInstall. 8. Press C to create the RAID and start the sync operation. 9. Click Exit to save the configuration and close the menu. 10. Press Esc to exit the configuration utility and reboot. Creating a RAID Set to Incorporate a Preinstalled OS Using the Sun StorageTek Card The Sun StorageTek card allows you to choose from many RAID configurations.
8. Double-click the local machine (it is displayed by IP Address of the Primary ENET connection. A prompt appears. 9. At the prompt, log in as root, using the OS password that was assigned during installation. 10. Click the SUN STK RAID Controller. All attached hard disk drives on Enclosure 0 and 1 appear. Tip – HDD0 (OS) should be Enclosure 0 Logical Volume 1. 11. To mirror the OS, right-click Logical Device 1 and choose Expand or Change Logical Device. 12.
Specifically, you can access the Solaris 10 OS Release and Installation collection at: http://docs.sun.com/app/docs/coll/1236.1 Downloading Solaris 10 OS Software If you need to install the Solaris 10 11/06 OS or reinstall the OS after removing it, you can download the CD or DVD image from the following URL: http://www.sun.com/software/solaris/get.jsp Solaris 10 6/06 is the minimum supported version for the Sun Fire X4150 server.
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CHAPTER 5 Configuring the Preinstalled Windows Server 2003 R2 Operating System This chapter describes how to configure the Preinstalled Windows Server 2003 R2 Operating System (OS) that might be preinstalled on your Sun Fire X4150 Server. This chapter assumes that your server has a hard drive installed, with the Preinstalled Windows Server 2003 R2 operating system preinstalled. Your system might be different, depending on your hard drive configuration and ordering options.
Delivery Methods By default, video output for the Windows preinstall is directed to the VGA monitor. If no VGA monitor is attached, use a RKVM session to configure the OS. How to start a RKVM Session For more detailed information on starting a RKVM session (Remote Console session), refer to the section "Starting the Remote Console Application" in the Embedded Lights out Manager Guide for the Sun Fire X4150 and X4450 Servers. Note – If a VGA monitor is attached, skip this section 1.
2. The EMS Connection Detected dialog box appears. Click OK to continue using this local connection. An EMS (emergency management console) connection might be detected if Serial Console Redirection is enabled in the BIOS, and an EMS Connection Detected popup message might appear, as shown here. Note – In Sun servers, Serial Console Redirection is enabled by default. 3. The Welcome to Windows Setup Wizard screen appears. Click Next. 4. The License Agreement screen appears. 5.
14. Set the Date, Time, and Time Zone settings for your locale. Click Next. The network software installs and configures the operating system. 15. The Network Settings page appears. 16. The Workgroup or Computer Domain page appears. 17. Configure the computer to be part of a Domain or Workgroup, and then click Next. The Performing Final Tasks page appears and the server restarts automatically when completed.
Note – Configuring the Sun Fire X4150 Server RAID is optional, by default the Windows Server 2003 R2 Pre-Install image is configured in a non-RAID configuration. If anything other than a basic Mirror RAID is required, it is recommended to perform a fresh install of the Windows Server 2003 R2 Operating System (or other OS) in the desired RAID configuration.
Mirroring the Preinstalled Windows Server 2003 R2 OS with LSI RAID The Windows Server 2003 R2 OS supports hardware RAID and cannot be installed on an existing array if one has been created. Refer to the Sun Fire X4150 Server OS Installation Guide or an HBA card product guide.
Creating a RAID Set to Incorporate a Preinstalled OS Using the Sun StorageTek Card The Sun StorageTek card allows you to choose from many RAID configurations. How you configure your system depends on your system requirements and the available hard disk drives in the system. The following example shows how to mirror the preinstalled Windows Server 2003 R2 OS.
14. One more confirmation screen appears. Confirm the mirroring. The OS begins to mirror. Mirroring may take several hours, depending on the amount of data and the hard disk drive size.
CHAPTER 6 If You Need Help This chapter describes troubleshooting information and how to apply and remove AC power to the Sun Fire X4150 server. Support contacts are also included. This chapter includes the following topics: ■ “Powering On and Off the Server” on page 63 ■ “Setup Troubleshooting” on page 65 ■ “Contacting Support” on page 66 Powering On and Off the Server Use the following procedures to power on and power off the Sun Fire X4150 server.
2. Use a stylus, pen, or other non-conducting pointed object, to press and release the recessed Power button on the server front panel. When the main power is applied to the server, the Power/OK LED next to the Power button lights and remains lit, as shown in FIGURE 6-1. FIGURE 6-1 Front Panel Power/OK LED Note – The first time the server powers on, the power on self-test (POST) can take up to a minute.
Setup Troubleshooting This section contains information to help you troubleshoot minor server problems. If you experience problems while setting up your server, refer to the troubleshooting information in TABLE 6-2. TABLE 6-2 Troubleshooting Procedures Problem Possible solution Server powers on, but the monitor does not. • • • • CD or DVD does not eject from the media tray when you press the Eject button. • Move the mouse or press any key on the keyboard. The drive might be in low power mode.
TABLE 6-2 Troubleshooting Procedures (Continued) Problem Possible solution Server appears to be in low power mode, but the Power LED does not blink. The Power LED only blinks when all server components are in low power mode. A tape drive might be connected to your server. Because tape drives do not enter low power mode, the Power LED does not blink. Hung or frozen server: No response from mouse or keyboard or any application. Try to access your system from a different server on the network: 1.
TABLE 6-3 System Information Needed for Support (Continued) System Configuration Information Needed Your Information System serial number Peripherals attached to the system Email address and phone number for you and a secondary contact Street address where the system is located Superuser password Summary of the problem and the work being done when the problem occurred Other Useful Information IP address Server name (system host name) Network or internet domain name Proxy server configuration TABLE 6-4
TABLE 6-4 Sun Technical Support Contacts (Continued) Server Documents and Support Resources URL or Telephone Number Lists international telephone numbers for SunService support. http://www.sun.com/service/contacting/solution.html Warranty and contract support contacts. Links to other service tools. http://www.sun.com/service/warrantiescontracts/ Warranties for every Sun product. http://www.sun.
Index A F Access the BIOS, 34 front panel, 6, 32, 64 B H back panel, 7 back panel connectors, 31 Before You Begin, 1 bolt-on slide-rail assemblies, 12, 15 hardware RAID, 60 HBA, 58 HBA card, 58 Host Bus Adapter, 58 C I cable management arm (CMA), 21 cable management assembly, 21 cables, 31 change current IP address, 36 Chapters, vii CMA, 21, 28 CMA assembly, 21 Compatibility, 11 configure preinstalled Solaris OS, 56 Contacting Support, 66 installing to a rack, 9, 10 Intel PROSET Teaming Utility,
Preinstalled Windows Server 2003 R2 Operating System, 55 R rack installation, 9, 10 rackmount, 9 RAID, 58 RAID drive options, 59 RAID drives, 58 rail assembly, 9 rear panel connectors, 7, 30, 31 rear panel LEDs, 7, 30, 31 RKVM Session, 56 S serial connection, 35 server power cables, 32 service label, 10 service processor, 33 Service Processor Interfaces, 33 Setup Troubleshooting, 65 slide-rail assemblies, 15 slide-rail installation, 12, 13, 15 Solaris, 43, 55 Sun documents online, viii Sun StorageTek, 58
