User's Manual

Table Of Contents
User Manual 10 Device Maintenance
69
Fault
Cause
Corrective measures
Power-on
fault
1. The power supply
terminal of the Logger1000
has no power connection
2. Power source failure
3. Logger1000 fault
1. Connect the power cable to the
power supply terminal of the
Logger1000
2. Replace the power source
3. Contact SUNGROW
Cannot
find any
device
1. The RS485 port is not
connected to any devices or
the connection cable is
loose or connected
reversely.
2. The RS485
communication parameters
are set incorrectly.
3. The devices that do not
support automatic search
are not manually added,
such as Meteo Station and
energy meter.
4.
The address of the
manually added device is
inconsistent with the actual
device address
5. Device does not operate
normally.
1. Check the RS485 communication
cable connection; reconnect and
tighten the cable if necessary.
2. Check the RS485 communication
parameter setting; and make sure the
Baud rate and the communication
address setting are correct.
3. Manually add the devices such as
Meteo Station and energy meter.
4. Check the device address setting.
5. Check the device operation status.
The
Logger100
0 displays
the device
state as
disconnecti
on
1.
Communication cable
between the device and the
Logger1000 is loose or
disconnected.
2. The device operates
abnormally
3. The device is removed or
its configuration is changed
1. Check the cable connection between
the device and Logger1000; and
reconnect and tighten the cable if
necessary.
2. Power on the device if the device
connection is correct
3. Check if there is a device replaced. If
so, research or add the device
manually.
If the device is removed, conduct the
Device List operation through the
Delete”.
Cannot
communic
ate with
the
backgroun
d
1. The network between the
Logger1
000 and the
background is failed.
2. Network parameter
setting is incorrect.
3. The forwarding protocol
configuration is incorrect.
1. Check if the Ethernet port of the
Logger1000 is connected to the PC or
router correctly.
2. Check if the network parameter is set
correctly.
3. Check if the forwarding protocol is
set correctly.