Use and Care Manual

Thank you for choosing Sunnydaze Decor. We stand behind our brand and the quality of the items we sell. Replacement parts or products will be sent at our discretion, within the one-year warranty period. Proof of
purchase, with the date of purchase as well as photos of the defective merchandise, must be provided. If you have any questions, comments or concerns please feel free to contact us by phone at: 888-881-4668. You may
also contact us by email: [e-mail], or via our webpage at: www.serenityhealth.com/contact-us/
WINDCHIMES
Maintaining your Windchime
Every part of the Windchime is weather protected. Over time,
however, those layers of protection can begin to wear. To enjoy your
Windchime for years to come, we suggest you hang it in an area that
is not exposed to long term direct sunlight and periodically clean it
with a damp cloth and mild detergent. In addition, you may want to
bring it indoors in the event of severe weather. Here are some simple
maintenance tips to give your chime (bell, gong, etc.) the longest
possible life:
Aluminum Tubes
Chime tubes are made of aluminum that will not rust when exposed
to the elements. However, over time, the aluminum may show pitting
as a result of environmental factors. Please note this will not affect
the beautiful tones of your chimes. If necessary, use mild soap and
water (or a foaming, non-abrasive cleanser) to clean the tubes.
Wood Parts
Periodically, apply a thin layer of exterior use Danish or lemon oil with
a clean cloth to the wood parts. Regular oiling will help protect the
wood and retard the natural aging process.
Glass
Use a damp cloth to clean these parts. If necessary, mild soap and
water can be used.
Resin and Rust-Finish Elements
Resin and rust-finish steel elements should be wiped clean with a
duster or damp cloth.
Copper
Copper and brass parts can be cleaned with cleaner designed for
copper and/or brass, or it can be left to naturally age and patina.
Bamboo Chimes
All bamboo windchimes are made using natural and sustainable
products such as bamboo and coconut shell. With proper care, your
bamboo chime will typically last from 3-4 years when hung outside.
To extend the life of your chime:
• Hang your chime in an area protected from direct sunlight or heavy
winds. Excellent locations include under a porch overhang or in a
shady tree.
• Bring your chimes in during extreme weather or windstorms.
• If you live in the north, bring your chimes in during the harsh winter
months and store it in an unheated area, such as a shed or garage.
• Occasionally wipe off your chimes with a damp cloth to remove any
build-up or mold.
• Every spring, provide added weather protection by applying a coat of
varnish on your chime. (You’ll want to wipe off the chime before doing
this!)
1-Year Manufacturer Warranty Information
We are committed to providing helpful US-based customer service to
assist you with any product needs. In the event that you receive your
product and there is a manufacturer defect, do not hesitate to contact
us. For more information read on to learn about our warranty and how
to contact us to make a claim.
What is Covered?
Our 1-year limited manufacturer warranty covers any defects in
material or workmanship under normal use during the warranty
period. During the warranty period, we will replace at no charge, parts
of a product, or an entire replacement of a product that proves
defective because of improper material or workmanship during
normal usage.
What is Not Covered?
1. Inadequate care and/or neglect
2. Environmental and/or natural elements
3. Immersion in water, unless specified
4. Improper installation/storage and/or maintenance
This warranty is void if the product has been damaged by accident,
misuse, negligence, improper installation and/or modifications. This
includes any and/or all defects arising out of freezing water damage,
hard water damage, failure to keep the unit clean and free of harmful
additives such as bleach, chlorine, etc., that affects the paint and/or
parts. Additionally, the warranty does not cover any additional
charges or installation, removal, disposal or consequential damage
associated with any warranty claim.
How to Open a Claim?
To open a claim, you must provide proof of purchase with the
purchase date, and photos of the defective merchandise. These
items are required to help us determine the actual cause of the defect
and for future quality control.
Contact us at [e-mail] with your photos
and issue. Warranty claims generally take 3 to 5 business days to
process.