Warranty Guide
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APPENDIX - Warranty
SUNSTONE - RUBY SERIES GRILL WARRANTY
WARRANTY ON PARTS_________________________________________________________________________
MAIN BURNERS ------------------------------------------ LIMITED LIFTIME, with THREE YEAR GUARANTEE
COOKING GRATES ----------------------------------------LIMITED LIFETIME
FLAVORIZER GRIDS ---------------------------------------LIMITED LIFETIME
FIREBOX & COMPONENTS ----------------------------- LIMITED LIFETIME
VALVES, KNOBS, LIGHTS & ALL OTHER PARTS -----1 YEAR WARRANTY
LIMITED LIFETIME WARRANTY
Stainless steel burner, Cooking Grids, Flavorizer Grids, Stainless Steel Housings (including liners, frames, ovens and barbecue
faces), to be from defects in material and workmanship when subjected to normal domestic use and service for the lifetime
of the original purchaser. This warranty does not include discoloration, surface corrosion, Burn Through and scratches which
may occur during regular use. (See supporting burner three year warranty below)
THREE YEAR BURNER GUARANTEE
This warranty covers the burner for the First Three Years against surface corrosion and Burn Through, which is the most
common reason for replacement of this part, and is what most other manufactures do not cover for. The most common
reason this occurs is through the use of High Cooking Temperatures, Excessive Humidity, Chlorine, and Salt that can affect
the stainless steel components. This warranty does not cover the burner in Commercial or Residential Communities, also for
negligent use or misuse of the product, use with improper fuel/gas supply, and use contrary with operating instructions.
LIMITED ONE-YEAR WARRANTY
All other grill components including knobs, valves, tubing, light assembly, and covers are warranted to be free
from defects in material and workmanship for a period of one year from the original date of purchase.
LIMITATIONS & EXCLUSIONS
1. RUBY GRILL warranty applies only to the original purchaser and may not be transferred.
2. RUBY GRILL warranty is in lieu of all other warranties expressed or implied and all other obligations or
liabilities related to the sale or use of its grill products.
3. RUBY GRILL warranty shall not apply and SUNSTONE METAL PRODUCTS LLC. Is not responsible for
damage resulting from misuse, abuse, alteration of or tampering with the appliance, accident, hostile
environment, flare-up fires, improper installation, or installation not in accordance with the instructions
contained in the User Manual, or the local codes.
4. SUNSTONE METAL PRODUCTS LLC. shall not be liable for incidental, consequential, special or contingent
damages resulting from its breach of this written warranty or any implied warranty.
5. Some states do not allow limitations on how long an implied warranty lasts, or the exclusions of or
limitations on Consequential damages. This warranty gives you specific legal rights and you may have
other rights, which vary from state to state.
6. No one has the authority to add to or vary RUBY GRILL warranty, or to create for SUNSTONE METAL
PRODUCTS LLC. any other obligation or liability in connection with the sale or use of its products.
WHAT IS NOT COVERED & INTERNET PURCHASE DISCLAIMER
1. Shall not be responsible for and shall not pay for the following Installation or start-up.
2. Service by an unauthorized service provider;
3. Damage or repair due to service by an unauthorized service provider or use of unauthorized parts.
4. Damage caused by accidents, abuse, alteration, misuse, installation that is not in accordance with the
instructions contained in the User Manual, or local codes.
5. To correct normal adjustments or settings, due to improper installation, commissioning or local gas
supply properties.
6. Shipping and handling costs, export duties, or installation cost.
7. The cost of service calls to diagnose trouble; or Removal or re-installation cost.