Warranty

Definitions
“Suntuf®” Corrugated Polycarbonate sheets (hereinafter the “Product”) are
hereby warranted by Palram Americas, Inc. (hereinafter the “Manufacturer”),
subject to the terms contained herein.
Scope of Warranty
This warranty applies only when the Product is used on a personal
residence, and applies only for the lifetime of the consumer owning the
residence (the “Owner”) at the time the Product is installed. This warranty is
non-transferrable. Any transfer of the property ends the warranty period.
Light Transmission Warranty
The Product shall not lose more than 8.5% of its light transmitting capacity
for a period of ten (10) years from the Commencement Date and no more
than 1% per year thereafter (the “Permitted Decrease”) as a direct result
of the effect of solar radiation as measured according to the procedures
in ASTM D1003-77 (hereinafter referred to as “Decrease”). Decrease is
measured by comparing the Product’s original light transmitting capacity
vs. a cleaned sample taken from the claim site.
Breakage Warranty
The Product shall not break due to excessive loss of impact strength as
a direct and exclusive result of impact of hail measuring up to 1 inch in
diameter in size, and attaining up to 20 meter/sec. in velocity, for a period
of ten (10) years from the Commencement Date (hereinafter referred to as
“Breakage”).
Loss of impact strength will be determined by testing conducted by the
Manufacturer according to ISO 6603/1-1985(E) and/or ASTM D-5628–95
method F, to be applied on a sample of the broken sheet provided by the
Owner. The Breakage warranty applies only if the sample is tested and
broken such that water is permitted to leak through the sheet.
Commencement Date
The commencement date of this Warranty (the “Commencement Date”)
shall be the date of the Product’s manufacture or, if such date does not
appear on the Product, the date the Product was purchased from an
authorized dealer or retailer.
Limitations
This warranty shall be valid only if:
• The Product is used for residential purposes as specified by the
Manufacturer.
• The original proof of purchase is presented.
• The Product is stored, installed, handled, cleaned and maintained in
accordance with the Manufacturer’s written instructions which are
available on-line at www.palramamericas.com/Products/Corrugated-
Sheets/SUNTUF/ or by phone at 800.999.4959 and is used only in a
customary fashion.
Except for the Manufacturer’s Breakage Warranty, the Product is not
warranted against Decrease or Breakage due to natural disasters.
This warranty does not cover any costs and expenses of removal and
installation of the Product or taxes or shipping cost or any other direct or
indirect losses which may result from the Product failure.
SUNTUF®
Limited Lifetime Residential Warranty / 10 Year Hail Warranty
Claims and Notifications — Every warranty claim must be submitted in
writing to the Manufacturer or original dealer promptly after occurrence
of Decrease or Breakage, enclosing the original sales receipt or other proof
of purchase and this warranty. Owner may make only one claim under the
warranty against Decrease for any particular installation over the lifetime of
the Product. The claimant must allow the Manufacturer an opportunity to
inspect any or all of the sheets involved and the installation site itself while
the sheets are still in their original position and have not been removed,
moved or altered in any way, or upon the Manufacturer’s request, return
a sample of the sheets to the Manufacturer for testing. The Manufacturer
reserves the right to investigate independently the cause of any failure.
Compensation — If a claim is covered under this warranty, the
Manufacturer will provide the Owner with free replacement Product or, at
the Manufacturer’s discretion, refund all or part of the original purchase
price paid by Owner, in accordance with the Refund Tables listed below and
on the next page. Replacement Product is warranted only for the balance
of the warranty on the original Product.
Refund Tables
Loss of Light Transmission
If over a specific period of time the Product loses a greater percentage of its light
transmitting capacity than the Permitted Decrease allowed during that time under
the Light Transmission Warranty (i.e., 8.5% for first 10 years, and an additional 1%
per year afterwards), and the Manufacturer elects to make a refund rather than
supply replacement Product, the applicable refund percentages are as follows,
based on the time elapsed from the Commencement Date to the time the loss is
reported to the Manufacturer:
Time Elapsed After
Commencement Date
Owner will be refunded this percentage of
original purchase cost
To end of 3rd year 100%
End of 4th year 95%
End of 5th year 90%
End of 6th year 85%
End of 7th year 80%
End of 8th year 75%
End of 9th year 70%
End of 10th year 65%
End of 11th year 60%
End of 12th year 55%
End of 13th year 50%
End of 14th year 45%
End of 15th year 40%
End of 16th year 35%
End of 17th year 30%
End of 18th year 25%
End of 19th year 20%
End of 20th year 15%
After 20 years Subtract 1% every year of service after 20 years; minimum of
5% is reached after 30 years.