User's Manual

3-3

Chapter 3: Troubleshooting

2. BIOS upgrades can be downloaded from our web site.

Note: Not all BIOS can be ﬂ ashed depending on the modiﬁ cations to the boot

block code.

3. If you still cannot resolve the problem, include the following information when

contacting us for technical support:

• Serverboard model and PCB revision number

• BIOS release date/version (this can be seen on the initial display when your

system ﬁ rst boots up)

• System conﬁ guration

An example of a Technical Support form is posted on our web site.

Distributors: For immediate assistance, please have your account number ready

when contacting our technical support department by e-mail.

3-3 Frequently Asked Questions

Question: What type of memory does my motherboard support?

Answer: The H8SCM(-F) serverboard supports up to 32 GB of ECC/Non-ECC

UDIMM or up to 128 GB of ECC RDIMM in DDR3-1600/1333/1066 Mhz speed,

1 GB, 2 GB, 4 GB, 8 GB, 16 GB or 32 GB size SDRAM memory. See Section 2-5

for details on installing memory.

Question: How do I update my BIOS?

Answer: It is recommended that you not upgrade your BIOS if you are not

experiencing problems with your system. Updated BIOS ﬁ les are located on our

web site. Please check our BIOS warning message and the information on how to

update your BIOS on our web site. Also, check the current BIOS revision and make

sure it is newer than your current BIOS before downloading.

Select your motherboard model on the web page and download the corresponding

BIOS ﬁ le to your computer. Unzip the BIOS update ﬁ le, in which you will ﬁ nd the

readme.txt (ﬂ ash instructions), the afudos.exe (BIOS ﬂ ash utility) and the BIOS

image (xxx.rom) ﬁ les. Copy these ﬁ les to a bootable ﬂ oppy disk, insert the disk

into drive A and reboot the system. At the DOS prompt after rebooting, enter the

command "ﬂ ash" (without quotation marks) then type in the BIOS ﬁ le that you want

to update with (xxxx.rom).

Question: What's on the CD that came with my motherboard?

Answer: The supplied compact disc has quite a few drivers and programs that will

greatly enhance your system. We recommend that you review the CD and install the

applications you need. Applications on the CD include chipset drivers for Windows

and security and audio drivers.