Warranty

General Pipe Cleaners / Warranty
General’s drain cleaning machines, Jet-Set water jets, Gen-Eye Micro-Scope, Gen-Ear
LE water leak locators, and Cold-Shot Pipe Freezing Kits carry a one year limited
warranty against defect or breakage except as noted below. The Hot-Shot pipe thawing
machines and all other Gen-Eye Pipe Inspection/Location Systems carry a two year
limited warranty (except the LCD Monitor, DVDR, and SD Card Reader which are
warranted for one year) against defect or breakage except as noted below. Should any
part break or fail to work properly within the warranty period following purchase, it will be
repaired or replaced at our discretion at no charge.
If a Flexicore® cable or Flexicore® Closet Auger should break during this period, it too
will be repaired or replaced at our expense, the choice to be made by us. No adjustment
can be made on kinked cables, since a kink is evidence of abuse and results from the
use of too much pressure or use in too large a line. Also, no adjustment can be made
where there is considerable wear at the point of the break, or if a hand cable is used in
a power machine.
Some parts, such as cutters, leaders, push rods, jet hoses, and nozzles, are subject to
severe wear and are repaired or replaced within one year only if a flaw in the material
causes breakage.
“G”, “L”, and “R” type sectional cables are covered by a 90 day warranty, in accordance
with the terms outlined above.
Damage due to negligence, rust, exposure to corrosive chemicals, improper
usage, failure to follow instructions, accidents, or alteration from original design
is not covered by this warranty.
In order to handle any adjustment with a minimum of delay, please follow this
procedure:
1. Return the part to your wholesaler, and have them notify us immediately with
complete information on the problem.
2. On power machines, we must have the serial number, the date of purchase, and
the name of the wholesaler from whom your machine was purchased. To
activate your machine warranty, your warranty card must be filled out and sent to
us immediately after your machine is purchased.
3. We will then advise your wholesaler if the part should be returned to us and
assign a return merchandise authorization (RMA) number. Ship freight
prepaid, and you will be compensated for these charges if it is determined that
the part is defective. If repairs are necessary due to conditions beyond our
control, or if the item is out of warranty, we will do the work at the lowest possible
cost, but a charge will be made.