Warranty

Forbest Warranty Policy
1. 1. SATISFACTION GUARANTEE TO ALL CUSTOMERS: 30-DAY MONEY BACK POLICY
Customers should contact Forbest if they are not satisfied with a product for any reason within 30 days of the invoice
date. A 30-day Money Back is guaranteed (Shipping & Handling and other additional charges, are not refundable). In
addition, we reserve the right to charge a 6% of the total amount transaction & restocking fee on all returns. Please
understand when a product is returned, variety of works need to be done such as testing, inspection, administration
and receiving. However, Returned product must be in original packaging, unused, undamaged, and in salable
condition. Proof of purchase is required in all cases. The 30-Day Money Back Policy does not apply to the custom
product.
1. 2. LIMITED WARRANTY
All products sold are warranted by Forbest only to customers for: (i) resale; or (ii) use in business, government or
original equipment manufacture. Forbest warrants products against defects in materials and workmanship under
normal use for a period of ONE (1) year the date of purchase from Forbest, unless otherwise stated. Should the
customer have any problem about the Forbest product, the customer should contact the dealer or Forbest
immediately. Forbest will not cover the defective items in warranty term after the product has been repaired by a third
party even if it is within 1 year since the purchased date.
During the limited warranty period, Forbest may, at its option: (i) repair; (ii) replace; or (iii) refund the amount paid by
customer (30-DAY Money Back Policy). Customer must return the product to the appropriate Forbest branch or
authorized service location, as designated by Forbest and pay for the shipping cost. Forbest will cover the shipping
cost for the return of the product to customers in 46 states of US and in Canada within the warranty term. For a RMA
item from other offshore regions (Hawaii, Alaska, Puerto Rico, and the U.S. Virgin Islands) and countries outside of
US and Canada, the customer has to pay all the shipping including the return shipping from Forbest and tax, if any,
even for an item within the warranty term. In the event that there are import charges and brokerage charges in
processing repair or replacement of warranted items, the incurred import charges and brokerage charges will be
undertaken by the importer regardless of either party.
1. 3. Warranty Return
Before returning any product, customer shall: (i) write or call the local Forbest branch from which the product was
purchased; (ii) fill in the Forbest RMA form and provide the date, the original invoice number, the stock number, and
the description of the defect (iii) or report to the dealers and ask them to contact us. Proof of purchase is required in
all cases.
For those returned items exceeding over 6 months, Forbest will send an email or call the customer after 6 months to
remind the customer and the customer should get back to Forbest within 5 business days. Otherwise, Forbest has
the right to dispose of the returned items at its own will without undertaking any cost or responsibility.