Datasheet

3-3
Chapter 3: Troubleshooting
contacting Super Micro for technical support:
• Motherboard model and PCB revision number
• BIOS release date/version (this can be seen on the initial display when your
system fi rst boots up)
• System confi guration
An example of a Technical Support form is on our web site at
(http://www.
supermicro.com/support/contact.cfm).
4. Distributors: For immediate assistance, please have your account number ready
when placing a call to our technical support department. We can be reached
by e-mail at [e-mail], by phone at:[phone], option
2, or by fax at [phone].
3-3 Frequently Asked Questions
Question: What type of memory does my motherboard support?
Answer: The C2SBA+II/C2SBA+/C2SBA/C2SBE supports unbuffered, DDR2
667/800 MHz memory modules. See Section 2-4 for details on installing mem-
ory.
Question: How do I update my BIOS?
Answer: It is recommended that you not upgrade your BIOS if you are not ex-
periencing problems with your system. Updated BIOS fi les are located on our
web site at
(http://www.supermicro com/support/bios/). Please check our BIOS
warning message and the information on how to update your BIOS on our web
site. Also, check the current BIOS revision and make sure it is newer than your
current BIOS before downloading. Select your mainboard model and download
the BIOS fi le to your computer. Unzip the BIOS update fi le and follow the readme.
txt to fl ash the BIOS. You can also run an .exe fi le from our web site to create a
bootable fl oppy disk and fl ash the BIOS automatically. (Note: It may take about 1
minute to load the fl ash BIOS fi le. Please allow enough time for the fl ash process
to complete.)
Question: What's on the CD that came with my motherboard?
Answer: The supplied compact disc has quite a few drivers and programs that
will greatly enhance your system. We recommend that you review the CD and
install the applications you need. Applications on the CD include chipset drivers,
security and audio drivers.
Question: How do I utilize the onboard HD sound?
Answer: The onboard HD sound available on the C2SBA+II/C2SBA+/C2SBA/
C2SBE can be enabled with the audio driver software that was included in your
motherboard package. When activated, sound will be routed through the jacks
next to the LAN Port according to the audio connection descriptions listed on Page