User`s manual

3-3
Chapter 3: Troubleshooting
contacting Super Micro for technical support:
• Motherboard model and PCB revision number
• BIOS release date/version (this can be seen on the initial display when your
system fi rst boots up)
•System confi guration
An example of a Technical Support form is on our web site at
(http://www.
supermicro.com/support/contact.cfm).
4. Distributors: For immediate assistance, please have your account number ready
when placing a call to our technical support department. We can be reached
by e-mail at [e-mail] or by fax at: [phone], option
2.
3-3 Frequently Asked Questions
Question: What are the various types of memory that my motherboard can
support?
Answer: The X7DVA-8/X7DVA-E has six 240-pin DIMM slots that support DDR2
FBD ECC 667/533 SDRAM modules. It is strongly recommended that you do not
mix memory modules of different speeds and sizes. (See Chapter 2 for detailed
Information.)
Question: How do I update my BIOS?
Answer: It is recommended that you do not upgrade your BIOS if you are not
experiencing any problems with your system. Updated BIOS fi les are located on
our web site at http://www.supermicro.com/support/bios/. Please check our BIOS
warning message and the information on how to update your BIOS on our web
site. Select your motherboard model and download the BIOS fi le to your computer.
Also, check the current BIOS revision and make sure that it is newer than your
BIOS before downloading. You can choose from the zip fi le and the .exe fi le. If you
choose the zip BIOS fi le, please unzip the BIOS fi le onto a bootable device or a USB
pen. Run the batch fi le using the format fl ash.bat fi lename.rom from your bootable
device or USB pen to fl ash the BIOS. Then, your system will automatically reboot.
If you choose the .exe fi le, please run the .exe fi le under Windows to create the
BIOS fl ash fl oppy disk. Insert the fl oppy disk into the system you wish to fl ash the
BIOS. Then, bootup the system to the fl oppy disk. The BIOS utility will automatically
fl ash the BIOS without any prompts. Please note that this process may take a few
minutes to complete.
(
Warning: Do not shut down or reset the system while updating BIOS to
prevent possible system boot failure!)