Computer Hardware User Manual

3-3
Chapter 3: Troubleshooting
1. Please go through the ‘Troubleshooting Procedures’ and 'Frequently
Asked Question' (FAQ) sections in this chapter or see the FAQs on our
web site (http://www.supermicro.com/support/faqs/) before contacting Tech-
nical Support.
2. BIOS upgrades can be downloaded from our web site at (http:
www.supermicro.com/support/bios/).
Note: Not all BIOS can be flashed; it depends on the modifications
to the boot block code.
3. If you still cannot resolve the problem, include the following information
when contacting Super Micro for technical support:
•Motherboard model and PCB revision number
•BIOS release date/version (this can be seen on the initial display when
your system first boots up)
•System configuration
An example of a Technical Support form is on our web site at (http://
www.supermicro.com/support/contact.cfm).
4. Distributors: For immediate assistance, please have your account number
ready when placing a call to our technical support department. We can be
reached by e-mail at [e-mail], by phone at: (408) 503-
8000, option 2, or by fax at [phone].
3-3 Frequently Asked Questions
Question: What are the various types of memory that my mother-
board can support?
Answer: The X6DHT-G has eight 184-pin DIMM slots that support regis-
tered ECC/Non ECC DDR 333/266 (PC2700/PC2100) SDRAM modules. It is
strongly recommended that you do not mix memory modules of different
speeds and sizes. (*Please refer to Page 2-5 for the instruction on DDR
333 DIMM population and installation.)
Question: How do I update my BIOS?
Answer: It is recommended that you do not upgrade your BIOS if you are
experiencing no problems with your system. Updated BIOS files are located
on our web site at http://www.supermicro.com. Please check our BIOS
warning message and the info on how to update your BIOS on our web
site. Also, check the current BIOS revision and make sure it is newer than
your BIOS before downloading. Select your motherboard model and down-