Computer Hardware User Manual

3-3
Chapter 3: Troubleshooting
com/support/bios/).
Note: Not all BIOS can be fl ashed. Some cannot be fl ashed; it depends
on the modifi cations to the boot block code.
3. If you've followed the instructions above to troubleshoot your system, and still
cannot resolve the problem, then contact Supermicro's technical support and
provide them with the following information:
• Motherboard model and PCB revision number
• BIOS release date/version (this can be seen on the initial display when your
system fi rst boots up)
•System confi guration
An example of a Technical Support form is on our website at
(http://www.
supermicro.com/support/contact.cfm).
4. Distributors: For immediate assistance, please have your account number ready
when placing a call to our technical support department. We can be reached
by e-mail at [e-mail], by phone at: [phone], option
2, or by fax at [phone].
3-3 Frequently Asked Questions
Question: What type of memory does my motherboard support?
Answer: The X8STi/X8STi-F/X8STi-3F/X8STi-LN4 supports up to 24 GB of un-
buffered ECC or non-ECC DDR3 (1.5V) 1333/1066/800 MHz SDRAM. See Sec-
tion 2-4 for details on installing memory. (Note: Both ECC and Non-ECC memory
modules are supported. However, using ECC or Non-ECC memory depends on
the CPU installed on the motherboard.)
Question: How do I update my BIOS?
Answer: It is recommended that you do not upgrade your BIOS if you are not
experiencing any problems with your system. Updated BIOS fi les are located on
our web site at
http://www.supermicro.com/support/bios/. Please check our BIOS
warning message and the information on how to update your BIOS on our web
site. Select your motherboard model and download the BIOS fi le to your computer.
Also, check the current BIOS revision and make sure that it is newer than your
BIOS before downloading. You can choose from the zip fi le and the .exe fi le. If
you choose the zip BIOS fi le, please unzip the BIOS fi le onto a bootable device or
a USB pen. Run the batch fi le using the format fl ash.bat fi lename.rom from your
bootable device or USB pen to fl ash the BIOS. Then, your system will automati-