Warranty

lp-82 Rev. 12.5.16
SSU Indirect Fired Water Heater / Solar Water Heater
Limited Warranty
For Residential and Commercial Use
HTP warrants each indirect red water heater and its parts to
be free from defects in materials and workmanship according
to the following terms, conditions, and time periods. UNLESS
OTHERWISE NOTED THESE WARRANTIES COMMENCE ON THE
DATE OF INSTALLATION. This limited warranty is only available
to the original owner of the indirect red water heater, and is
non-transferable.
Residential Use Warranty
(Lifetime – Tank, One [1] year - Parts)
“Residential” setting shall mean water heater usage in a single
family dwelling, or usage in a multiple family dwelling, provided
that the water heater services only one (1) dwelling in which the
original consumer purchaser resides on a permanent basis and
operating temperatures do not exceed 140
o
F.
Commercial Use Warranty
(Seven [7] years – Tank, One [1] year - Parts)
Water heaters used in a commercial setting shall mean any usage
not falling within the denition of a “residential” setting.
COVERAGE
A. During the rst year after the original date of installation in the
dwelling, HTP warrants that it will repair or replace, at its option,
any defective or malfunctioning component of the indirect red
water heater. Replacement parts will be warranted for ninety (90)
days.
B. Should a defect or malfunction result in a leakage of water
within the above-stated warranty periods due to defective
material or workmanship, malfunction, or failure to comply with
the above warranty, with such defect or malfunction having been
veried by an authorized HTP representative, HTP will replace
the defective or malfunctioning water heater with a replacement
water heater of the nearest compatible model available at the
time of replacement. The replacement water heater will be
warranted for the unexpired portion of the applicable warranty
period of the original water heater.
C. Residential Use ONLY - If at the time of a request for service
the original consumer purchaser cannot provide a copy of
the original sales receipt or the warranty card registration, the
warranty period for the water heater shall then be ten (10) years
from the date of manufacture of the water heater and NOT the
date of installation of the water heater.
D. In the event of a leakage of water of a replacement water
heater due to defective material or workmanship, malfunction, or
failure to comply with the above warranty, HTP reserves the right
to refund to the original purchaser the published wholesale price
available at the date of manufacture of the original water heater.
E. If government regulations, industry certication, or similar
standards require the replacement water heater or part(s)
to have features not found in the defective water heater or
part(s), you will be charged the difference in price represented
by those required features. If you pay the price difference for
those required features and/or to upgrade the size and/or other
features available on a new replacement water heater or part(s),
you will also receive a complete new limited warranty for that
replacement water heater or part(s).
F. This warranty extends only to indirect red water heaters
utilized in heating applications that have been properly installed
by qualied professionals based upon manufacturer’s installation
instructions.
G. It is expressly agreed between HTP and the original consumer
purchaser that repair, replacement, or refund are the exclusive
remedies of the original consumer purchaser.
OWNER RESPONSIBILITIES
To avoid the exclusion list in this warranty, the owner or installer
must:
1. Have a vacuum relief valve and temperature and pressure
relief valve bearing the listing marks of the American Society
of Mechanical Engineers (ASME) installed with the storage tank
assembly in accordance with federal, state, and local codes.
2. Operate the storage tank assembly at pressure below that
shown on the rating plate on the pressure relief valve.
3. Keep the storage tank free of damaging scale deposits.
4. Use the water heater in an open system, or in a closed system
with a properly sized and installed thermal expansion tank.
5. Make provisions so if the storage tank or any component part
or connection thereto should leak, the resulting ow of water will
not cause damage to the area in which it is installed.
WARRANTY EXCLUSIONS
This limited warranty will not cover:
1. Any water heater purchased from an unauthorized dealer or
online retailer.
2. Any water heater not installed by a qualied heating installer/
service technician.
3. Service trips to teach you how to install, use, maintain, or bring
the water heater installation into compliance with local building
codes and regulations.
4. Failure to locate the water heater in an area where leakage
of the tank or water line connections and the combination
temperature and relief valve will not result in damage to the area
adjacent to the water heater or lower oors of the structure.
5. Any failed components of the heat system not manufactured
by HTP as part of the water heater.
6. Water heaters repaired or altered without the prior written
approval of HTP.
7. Damages, malfunctions, or failures resulting from failure to
install the water heater in accordance with applicable building
codes/ordinances or good plumbing and electrical trade
practices; or failure to operate and maintain the water heater in
accordance with the manufacturer’s provided instructions.
8. Failure or performance problems caused by improper sizing of
the water heater, expansion device, or piping.
9. Damages, malfunctions, or failures resulting from improper
installation or failure to operate the water heater at pressures not
exceeding the working pressure shown on the rating plate.
10. Failure to operate the water heater in an open system, or
in a closed system with a properly sized and installed thermal
expansion tank.
11. Damages, malfunctions, or failures caused by abuse, accident,
re, ood, freeze, lightning, acts of God and the like.
12. Tank failures (leaks) caused by operating the water heater in
a corrosive or contaminated atmosphere.