User's Manual

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ⒸCopyright 2007Suprema Inc.
Troubleshooting
n Fingerprint can not be read well or it takes too long.
l Check whether a finger or fingerprint sensor is stained with sweat, water, or dust
l Retry after wiping off finger and fingerprint sensor with dry towel.
l If a fingerprint is way too dry, blow on the finger and retry.
n Fingerprint is entered but authorization keeps failing.
l Check whether the user is restricted by door zone or time zone.
l Inquire of administrator whether the enrolled fingerprint has been deleted frin the device for some
reason.
n Authorized but door is not opened.
l Check whether the time is set as lock time.
l Check whether an antipass back mode is in use. In antipass back mode, only who entered can exit.
n Device doesn’t operate though power is connected.
l Check whether a device and a bracket is well connected to each other. If not, a tamper switch is
activated and the device doesn’t work.