User's Manual

BioEntry W

Troubleshooting

 Fingerprint can not be read well or it takes too long.

z Check whether a fin

er or fin

rint sensor is stained with sweat

water

or dust

ggp ,,

z Retry after wiping off finger and fingerprint sensor with dry towel.

z If a fingerprint is way too dry, blow on the finger and retry.

 Fingerprint is entered but authorization keeps failing.

Check whether the user is restricted by door zone or time zone

Check

whether

the

user

restricted

door

zone

time

zone

z Inquire of administrator whether the enrolled fingerprint has been deleted frin the device for some

reason.

 Authorized but door is not opened.

Check whether the time is set as lock time

Check

whether

the

time

set

lock

time

z Check whether an antipass back mode is in use. In antipass back mode, only who entered can exit.

 Device doesn’t operate though power is connected.

z Check whether a device and a bracket is well connected to each other. If not, a tamper switch is

activated and the device doesn

’

twork

activated

and

the

device

doesn t

work