User Manual

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Copyright 2006 Suprema Inc.
Troubleshooting
Fingerprint can not be read well or it takes too long.
z Check whether a finger or fingerprint sensor is stained with sweat, water, or dust
z Retry after wiping off finger and fingerprint sensor with dry towel.
z If a fingerprint is way too dry, blow on the finger and retry.
Fingerprint is entered but authorization keeps failing.
z Check whether the user is restricted by door zone or time zone.
z Inquire of administrator whether the enrolled fingerprint has been deleted frin the device for some
reason.
z If message ‘not enrolled ID’ appears after ID is entered and OK is pressed, it means that the
fingerprint has not been enrolled.
Authorized but door is not opened.
z Check whether the time is set as lock time.
z Check ‘driven by’ on Admin menu.
z In case it is set as disabled or selected T/A events, door may not open.
Partial key can’t be entered or device is unstable.
z In case device is unstable for any reason, enter Admin menu and reset device.
All keys are not entered
z If LCD display and blue LED are off, it is possible that power is off. Check power condition such as
blackout.
z If LCD display and blue LED are on, something is wrong with machine. In such a case, contact A/S
center.
Appendix