Warranty

3 Year
Water Heater Warranty
FOR THE PERIOD OF: WE WILL PROVIDE AT OUR OPTION:
1 YEAR
LIMITED
WARRANTY
from the date of the
original purchase*
YEAR LIMITED
WARRANTY
from the date of the
original purchase*
•
Replacement of any part of the water heater that fails due to a defect in materials or workmanship. During this one (1)
year limited parts warranty period, you will be responsible for any labor, in-home service, shipping, removal, disposal,
or reinstallation costs necessary to repair or change-out a defective part.
* Warranty coverage is measured from the date of original purchase if properly documented. If the date of original purchase
is not properly documented, warranty coverage shall be measured from the date of manufacture plus thirty (30) days.
3
•
We will provide at our option either store credit for the same or similar model or a replacement water heater
should the tank leak after original installation. During this three (3) year limited tank warranty, you will be responsi-
ble for any labor, in-home service, shipping, removal, disposal, or reinstallation costs necessary to repair or change-out
a defective tank.
•
Service trips to your home to teach you how
to use the water heater or to bring the water
heater installation up to the requirements of
applicable codes and regulations.
•
Defects, malfunctions, or failures resulting
from improper installation.
•
Defects, malfunctions, or failures of the
water heater if it is abused, misused,
employed commercially, or used for other
than the intended purpose.
•
Damages, malfunctions, or failures caused
by operating the water heater with the
anode rod removed.
•
Damages, malfunctions, or failures resulting
from operating the water heater with an
•
empty or partially empty tank.
•
Any water heater moved from the original
installation location.
•
Tank failure due to the water temperatures
exceeding the maximum setting of the
operating and/or high limit control on the
water heater.
•
Water heater failure caused by operating
the unit when it is not supplied with potable
water, free to circulate at all times.
•
Tank failure due to the water heater being
operated in a corrosive atmosphere.
•
Damages, malfunctions, or failures
caused by the use of unapproved parts or
components.
•
Damages, malfunctions or failures caused
by subjecting the tank to pressures or firing
rates greater than those shown on the rating
label.
•
Replacement of house fuses or resetting of
circuit breakers.
•
Damages, malfunctions, or failures caused
by accident, lightning, fire, flood, freeze or
acts of God.
•
Damages, malfunctions, or failures caused
by improper conversion of the water heat-
er’s fuel source from natural gas to LP gas
or LP gas to natural gas.
•
Any water heater that has had its rating
label altered or removed.
WHAT IS NOT COVERED:
No one is authorized to make any other
warranties on our behalf. ANY IMPLIED
WARRANTIES, INCLUDING MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE,
SHALL NOT EXTEND BEYOND THE APPLICABLE
WARRANTY PERIODS SPECIFIED ABOVE.
OUR SOLE LIABILITY WITH RESPECT TO ANY
DEFECT SHALL BE AS SET FORTH IN THIS
WARRANTY AND ANY CLAIMS FOR INCIDENTAL
OR CONSEQUENTIAL DAMAGES (INCLUDING
DAMAGE FROM WATER LEAKAGE) ARE
EXCLUDED. Some states do not allow limita-
tions on how long an implied warranty lasts, or
for the exclusion of incidental or consequential
damages, so the above limitations or exclusions
may not apply to you. This Warranty gives you
specific legal rights, and you may also have
other rights, which vary from state to state.
Rheem Sales Company, Inc.
2600 Gunter Park Drive East
Montgomery, Alabama 36109
Telephone [phone]
This residential water heater is provided with three (3) years of warranty coverage as set forth below. NOTE: If the water heater is installed anywhere
other than a single-family home dwelling (such as a commercial building or an apartment building or other multi-family dwelling that does not have a
separate water heater for each living unit), the Limited Warranty period on the tank will be reduced to only one (1) year.
OTHER TERMS & CONDITIONS
This Warranty is only valid if the water heater
is installed in a single-family home in the
U.S.A. Reasonable proof of the date of origi-
nal purchase of your water heater (such as a
copy of your original purchase receipt) may
be required to establish its warranty cover-
age status. The defective water heater to be
replaced must be made available in exchange
for the replacement. The replacement water
heater will be warranted only for the unexpired
portion of the original water heater’s Limited
Warranty period.
You must contact us prior to any repairs
being made to the water heater or for any
replacement of the water heater. When we
determine the required repair or replacement
is covered under this Warranty, we will
dispatch a service contractor or authorize a
service call. Any request for warranty ser-
vice must be made promptly to our Warranty
Department at telephone number 1-866-
279-4566 or in writing to: 2600 Gunter Park
Drive East, Montgomery, Alabama 36109.
PLEASE NOTE THAT ANY REPLACEMENTS
ARE MADE SUBJECT TO VALIDATION BY US
OF IN-WARRANTY COVERAGE.
If we determine replacement is required, and
government regulations or industry certifica-
tion or similar standards require the replace-
ment water heater to have features not found
in the original water heater, you will be given
the option of: (a) paying the difference in retail
price between what you paid for the original
unit and a new unit with the government and/
or industry mandated features; or (b) receiving
a refund for the amount you paid for the origi-
nal unit. If you opt to pay the retail price differ-
ence for a new replacement water heater with
the government and/or industry mandated
features or to upgrade the size or other fea-
tures in the replacement water heater, you will
receive a completely new Limited Warranty.
For service, call
1-866-279-4566
Make sure you have your water heater’s complete
model number and serial number handy before you call.
AP17261 (04/14)