Warranty
Waterproof wood installation guide lines
With 2G Technology
Life Time Finish residential warranty / 15 year light commercial
9 WPW 01.20 HC
Product thought to be defective by the person doing the installation should be returned to your dealer for inspection and possible
replacement BEFORE INSTALLATION. Installation implies acceptance. No warranty will be offered for obvious visual defects or
appearance related claims such as grade or color once the products are installed.
IF THE FLOORING SHOULD FAIL TO MEET THE TERMS OF THE WARRANTY, MANUFACTURER, AT ITS OPTION, WILL
EITHER:
● The supply replacement product or parts to repair, refinish, or replace the defective product at the manufacturer’s option.
● Refund up to the full purchase price of the defective products.
FIFTEEN
YEAR LIGHT
COMMERCIAL
S
URFACE
F
INISH
LIMITED
W
ARRANTY
The
s
u
r
fa
ce
f
i
n
i
s
h
for
F
l
o
o
r
i
n
g
p
u
r
ch
a
s
e
d
for commercial
use
i
s
w
a
r
r
a
n
t
e
d
n
o
t
to wear
through or
s
e
p
a
r
a
t
e
fr
om
flooring
for
fifteen years from the
date
o
f
r
e
t
a
il
p
u
r
c
h
a
s
e
u
n
d
e
r
indoor
n
o
r
m
a
l
c
o
m
m
e
r
c
i
a
l
t
r
a
ff
i
c
c
o
n
d
i
t
i
o
n so long
as all care and
m
a
i
n
t
e
na
n
c
e
i
n
s
t
r
u
c
t
io
n
s
provided
are
followed.
F
ai
lu
r
e
to do
s
o
may void this
w
a
rr
a
n
t
y
.
THIS WARRANTY IS EXCLUSIVE
. It covers the repair or replacement of defective materials only and does not cover labor costs
unless professionally installed by a certified flooring installer. Installation of the replacement products will be at the original purchaser’s
expense. If professionally installed, the manufacturer will pay the reasonable labor costs to perform the replacement or repair during the
first five (5) years from the date of the original purchase. Any and all labor costs must be pre-approved by the manufacturer. If the style
installed in the home is no longer available, the manufacturer will replace the affected floor with another style of equal value. Under no
circumstance will the value of a warranty claim exceed the original purchase price of the product.
THE ABOVE DESCRIBED REMEDY IS THE ORIGINAL PURCHASER’S SOLE AND EXCLUSIVE REMEDY FOR CLAIM UNDER
THIS LIMITED WARRANTY.
CONDITIONS
The manufacturer will honor claims under this warranty only if all of the following conditions are satisfied:
● At all times between purchase and installation, the flooring must be properly stored according to installation instructions.
● Interior residential and normal commercial construction only.
● Only approved products for use over Radiant Heat.
● The flooring must be installed below grade, on grade or above grade according to the recommended installation instructions and
adhesives.
•
Problems caused by the failure of the homeowner or installer to evaluate the job site and job site conditions are not covered.
● This limited warranty applies only where the affected area of the flooring is visible and covers an area greater than 10% of the
room.
● A description of the problem, photographs, and a sample that shows the warranty problem must be presented to the
retailer/distributor for presentation to the manufacturer.
● The covered person must provide valid proof of purchase for material and labor in the form of a sales receipt or invoice. This must
show the date of purchase, original purchase price, and that he/she is the original purchaser
● The manufacturer must receive written notice within 30 days after discovery of any claimed defect or failure covered under this
warranty but within the time period applicable to the limited warranty.
● Manufacturer reserves the right to have a manufacturer’s designated representative or firm inspect and take samples of the
hardwood floor for analysis.
● The manufacturer must be given 60 days following notice to inspect the product to confirm any failure.
● Inspections of the hardwood floors must be performed by industry standards from a standing position with normal lighting and no
glare.
●
Written notice, all photographs, samples, and other documentation should be sent to the distributor/dealer from which the flooring
was originally purchased.