User's Manual

SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [e-mail]
12
Troubleshooting
TROUBLESHOOTING
In the event you encounter a problem, follow the suggestions below to resolve the issue.
To resolve issues indicated by the LEDs, refer to “LED Indicators” on page 11.
Problem Resolution
Signal booster has no
power
Verify that the power switch on the booster is turned on.
Verify that the power source is not controlled by a switch that can remove power from the outlet by
connecting to an alternate power source.
If available, use testing equipment like a multimeter to determine the voltage output of the power
supply. It should match the stated output on the AC adapter.
Check the green POWER LED on the signal booster. If it is OFF, return the power supply to SureCall.
Contact tech support at to receive an RMA at:
1-888-365-6283 or [e-mail], or go to www.surecall.com during business hours to chat
with a representative.
After installing your signal
booster system, you have
no signal or reception
Verify that all cable connections are tightly secured.
On the booster, verify that there are no FLASHING or SOLID RED LEDs, or lights rapidly FLASHING
between two colors.
FCC, IC AND SAFETY INFORMATION
This is a CONSUMER device.
BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have your provider’s consent. Most wireless providers consent to the use of signal boost-
ers. Some providers may not consent to the use of this device on their network. If you are unsure, contact your provider.
You MUST operate this device with approved antennas and cables as specied by the manufacturer. Antennas MUST be installed at least 20 cm (8 inches) from any person. You
MUST cease operating this device immediately if requested by the FCC or a licensed wireless service provider.
WARNING: E911 location information may not be provided or may be inaccurate for calls served BY USING THIS DEVICE.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encour-
aged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
The Manufacturer’s rated output power of this equipment is for single carrier operation. For situations when multiple carrier signals are present, the rating would have to be
reduced by 3.5 dB, especially where the output signal is re-radiated and can cause interference to adjacent band users. This power reduction is to be by means of input power or
gain reduction and not by an attenuator at the output of the device.
La puissance de sortie nominale indiquée par le fabricant pour cet appareil concerne son fonctionnement avec porteuse unique. Pour des appareils avec porteuses multiples, on
doit réduire la valeur nominale de 3,5 dB, surtout si le signal de sortie est retransmis et qu’il peut causer du brouillage aux utilisateurs de bandes adjacentes. Une telle réduction
doit porter sur la puissance d’entrée ou sur le gain, et ne doit pas se faire au moyen d’un atténuateur raccordé à la sortie du dispositif.