User's Guide

SureCall, Inc | 1-888-365-6283 | [e-mail] | www.surecall.com
11
Step 5: Congure Gain Settings If Needed
Place a call in the room where the inside antenna is located to conrm that your phone is receiving a boosted signal.
Note: Bars are not always a reliable measure of signal. The best way to conrm signal coverage is the ability to place and
hold a call.
Only the presence of a RED/YELLOW ash indicates the presence of an unresolved issue.
Important: The booster gain dials should remain at maximum level and only reduced if other recommended actions do not
resolve the issue.
IF YOU WANT TO IMPROVE PERFORMANCE
Antenna Isolation
The Fusion4Home Max automatically reduces gain (coverage performance) because of insufcient RF Separation between
the inside and outside antennas.
Review strategies to improve RF isolation between the inside and outside antennas.
Note, in smaller wood constructed homes some reduction in gain (slow YELLOW ash) is considered ‘normal’ operation.
Consider the following options to resolve issues with inadequate antenna isolation.
1. Verify that a minimum distance of 25 vertical feet has been achieved. Separation up to 40 - 50 ft may be needed,
however, especially where vertical separation is not possible.
2. Check for sources of interference such as, cellular modems or hotspots.
3. Verify neither antenna is placed near a window.
4. Ensure that the antennas are aimed away from one another.
TROUBLESHOOTING
If you have any questions during setup, please reach out to our US-based experienced support technicians:
Call: 1-888-365-6283 Email: [e-mail] Visit: www.surecall.com/support
Problem Resolution
Signal booster has no
power
Connect the power supply to an alternate power source.
Verify that the power source is not controlled by a switch that has removed power from the outlet.
If it remains OFF, contact tech support at: 1-888-365-6283 or [e-mail]
After completing
installation, indoor
signal coverage has
not improved
Verify that cable connections are tightly tted to the booster and antenna.
Try further separating the booster and antenna.
Verify that there is usable signal where the antenna is placed.
Note: Bars are not always a reliable measure of signal. The best way to conrm signal coverage is the ability to
place and hold a call.