Tri-Band Wireless Adjustable Signal Booster INTRODUCTION PRINCIPLES OF OPERATION 2 2 SURECALL TRIFLEX-2GO-V PACKAGES3 TRIFLEX-2GO-V BOOSTER HARDWARE5 INSTALLATION PACKAGE CONTENTS 6 6 SITE SELECTION 6 INSTALLATION INSTRUCTIONS 7 TROUBLESHOOTING 11 FREQUENTLY ASKED QUESTIONS 13 3G – 4G Multi-use Signal Booster Kit TRIFLEX-2GO-V for Verizon 2G thru 4G OBTAINING TECHNICAL SUPPORT 13 WARRANTY 14 SPECIFICATIONS 16 SAFETY INFORMATION 17 (TRIFLEX-2GO-V) User Guide TRIFLEX-2GO-V MULTIUSE KITS M
INTRODUCTION Introduction Congratulations on purchasing the SureCall TriFlex-2Go-V kit for 2G-3G, all carriers, and 4G LTE for Verizon, the finest multi-use cellular signal booster available! SureCall adjustable cellular boosters and kits from Cellphone-Mate remove the frustration over dropped calls, limited range, and slow data rates by amplifying incoming and outgoing cellular signals in buildings, offices, and homes.
INTRODUCTION SureCall TriFlex-2Go-V Packages TriFlex-2Go-V Antenna Kitting Information Vehicle Kit Component Outdoor antenna* Coax cable, CM174* Product Number/ Description CM200 10 feet Indoor patch antenna* Coax cable CM174* CM110W 10 feet Gain/Loss Notes 5 dBi 2.8 dB/4.9 dB at Cellular/PCS band 3 dBi 2.8 dB/4.
INTRODUCTION Note: For the signal booster to work, the following items are required: x x x x x x x x x Outside antenna Cable for connecting the outside antenna to the booster Signal booster Inside antenna Cable for connecting the inside antenna to the booster Power supply DC car charger and 18-foot cord Velcro® and screw-mounting kit Optional: AC power supply to use booster as an indoor desktop system Warning: Unauthorized antennas, cables, and/or coupling devices are prohibited by FCC new rules.
INTRODUCTION TriFlex-2Go-V Booster Hardware The following figure shows the key hardware components on the TriFlex-2Go-V signal booster. Refer to this figure as you install your SureCall TriFlex-2Go-V components. Outdoor Antenna Connector PCS Dial Cellular Dial LTE/AWS Dial Alert LEDs Power LED (not shown) Power Connector (not shown) Indoor Antenna Connector SureCall TriFlex-2Go-V Multi-Use Kit Cellphone-Mate, Inc. All rights reserved.
INSTALLATION Installation Package Contents Unpack all package contents and check for damage. For missing or damaged items, contact your reseller. Keep the carton and packing material to store the product or if you need to return it. Site Selection For optimum performance, select a location for your outside antenna that: x Is under the seat of the vehicle, for example. x Is away from excessive heat, direct sunlight or moisture. x Has proper ventilation.
INSTALLATION Installation Instructions The TriFlex-2Go-V booster kit is suited for installation in a vehicle, such as a car, boat, or motorhome, or on a desktop. Refer to the figure below when performing the following procedures. Figure 1. Example of Car Installation Figure 2. Example of Marine Installation SureCall TriFlex-2Go-V Multi-Use Kit Cellphone-Mate, Inc. All rights reserved.
INSTALLATION Step 1. Connect the Outside Antenna 1. Mount the magnetic antenna in location that: x Is on top of the vehicle. x Has at least a 12-inch radius clear of obstructions and other radiating elements, such as a radio antenna. x Is at least 4-6 feet from the inside antenna. 2. 3. Vehicle/RV installations: a. Using the supplied cable, connect the outside antenna to the booster connector marked OUTSIDE (see page 5). b.
INSTALLATION Step 2. Connect the Inside Antenna (Vehicle, Motorhome, and Desktop Installations) 1. Mount the inside antenna: x Within 2-3 feet of the cell phone for best results. x On a surface that is at least 4 inches (10cm) from metal 2. Using the supplied cable, connect the inside antenna to the booster connector marked INSIDE (see page 5). 3. Hand tighten the connection. Step 3. Mount the Booster (Optional for Vehicle Installations) 1.
INSTALLATION If unable to provide more antenna separation and the Alert LEDs flash after the initial activation period, lower the dial above the blinking LED by 5dBs (for example, from 50 to 40) and monitor the bars on your cell phone to see whether reception has improved. The booster case may become warm during operation. This is normal. Press any key on your cell phone to refresh communication with the base. WARNING: The booster is rated for 5-15V input voltage.
TROUBLESHOOTING Troubleshooting In the unlikely event you encounter a problem, use the following steps to identify and resolve the issue. Problem Booster has no power 1. 2. 3. 4. After installing the booster system, you have no signal or reception. 1. 2. 3. Marine version only: One of the red lights next to the dials on your booster is flashing red. 1. 2. 3. Resolution Verify that the switch on the power supply is turned on and red LED is ON. Connect the power supply to an alternate power source.
TROUBLESHOOTING Problem Your booster restarted and shut down for 15 minutes, and is now shut down permanently. The red LED goes ON. The Power LED does not turn ON. The Alert LEDs flash after the initial activation period. The Alert LEDs continue to flash. Resolution Each SureCall booster is equipped with Auto Shutdown to prevent cell tower interference. The outside antenna may be close to a cell tower.
FREQUENTLY ASKED QUESTIONS Frequently Asked Questions For a list of Frequently Asked Questions and a comprehensive, up-to-date Troubleshooting Guide, please visit our website at: www.surecall.com or call us at 1-888-365-6283. Obtaining Technical Support You can also consult a Cellphone-Mate technical specialist directly by emailing us at support@surecall.com.
WARRANTY Warranty Two-Year Product Warranty Cellphone-Mate warrants its products for two years from the date of purchase against defects in workmanship and/or materials. Products returned by customers must be in their original, un-modified condition, shipped in the original or protective packaging with proof-of-purchase documentation enclosed, and a Return Merchandise Authorization (RMA) number printed clearly on the outside of the shipping container.
WARRANTY Limitations of Warranty, Damages and Liability: EXCEPT AS EXPRESSLY SET FORTH HEREIN, THERE ARE NO WARRANTIES, CONDITIONS, GUARANTEES, OR REPRESENTATIONS AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR OTHER WARRANTIES, CONDITIONS, GUARANTEES, OR REPRESENTATIONS, WHETHER EXPRESSED OR IMPLIED, IN LAW OR IN FACT, ORAL OR IN WRITING. CELLPHONE-MATE AGGREGATE LIABILITY IN DAMAGES OR OTHERWISE SHALL NOT EXCEED THE PAYMENT, IF ANY, RECEIVED BY CELLPHONE-MATE, INC.
SPECIFICATIONS Specifications Specification TRIFLEX–2GO-V Uplink Frequency Range: Cellular–800: PCS: LTE–V: 824 – 849 MHz 1850 – 1910 MHz 776 – 787 MHz Downlink Frequency Range: Cellular–800: PCS: LTE–V: 869 – 894 MHz 1930 – 1990 MHz 746 – 757 MHz Supported Standards: CDMA, GSM, LTE Input/Output Impedance: 50 Ω Maximum Gain: Cellular–800: PCS: LTE–V: Noise Figure: 5 dB 50 dB 50 dB 50 dB VSWR: ≤2.
SAFETY INFORMATION Safety Information Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
48346 Milmont Drive Fremont, California 94538 USA 888.365.6283 Fax: 510.996.7250 www.surecall.com Cellphone-Mate has made a good faith effort to ensure the accuracy of the information in this document and disclaims the implied warranties of merchantability and fitness for a particular purpose and makes no express warranties, except as may be stated in its written agreement with and for its customers.
