User's Manual

14. Troubleshooting

Symptom:TheDualScancatapdoesnotlearnyourcat’smicrochipnumberor

collar tag correctly or fails to open for your cat

• Check batteries are tted the right way round and are not run down. Ensure batteries are

good quality alkaline batteries.

• Check if the DualScan cat ap is mounted in a door containing metal. If this is the case,

follow the instructions in section 6.3 for improved mounting.

• Ensure the tunnel and sensor lenses are reasonably clean (see section 13).

• After inserting batteries did you leave the cat ap for around 10 seconds before allowing a

cat into the tunnel? If not, remove batteries for at least 2 minutes to reset the unit.

• Check that there are no obvious sources of electrical noise in the area e.g. faulty ickering

lights, other similar microchip readers, etc (see section 6.5).

• Check the learn process was carried out correctly for each of the cats you own. For

example, when you have put the DualScan cat ap into learn mode for the second of two

cats, make sure that the rst cat doesn’t go through the ap instead. If in doubt, repeat the

learn process for your cats.

• In rare circumstances the microchip’s range is not sufcient for the DualScan cat ap to

operate. If all other troubleshooting has been carried out without nding the source of the

problem, please contact SureFlap customer service for further assistance.

13. Maintenance

The sensors that detect the presence of a cat in

the tunnel are optical and are situated on the inside

and outside of the cat ap as shown opposite. If

these lenses become obscured by dirt, unreliable

operation and/or shortened battery lifetime may

result. Wipe these lenses with a damp cloth every

couple of months.

Operation of the sensors relies on a reection from

the base of the tunnel, which should also be kept

reasonably clean. If you have a brown DualScan cat

ap, please ensure the silver reective stickers are

kept free from dirt. If you notice that the sticker is

missing please contact SureFlap customer service

or replace with the spare sticker provided.

When cleaning your DualScan cat ap please

ensure to remove all hair from the top draught

excluder on the door. A build-up of cat hair on this

area of the door can obstruct the lenses of the cat

ap, causing the unit to be permanently scanning,

and therefore drain the batteries.

After cleaning, leave the DualScan cat ap for

approximately 10 seconds for the unit to settle

before normal operation returns.