User Manual

28
EN
27
Product care
It is important you keep your Pet Door clean to ensure it continues to function reliably. We
recommend you give clean it with a damp cloth every couple of months to avoid the build up
of mud, dirt, or pet hair. This way you can avoid any reliability issues caused by dirt build up.
Areas to keep clean
The pet detecting sensors
The draught excluders
The floor of the tunnel
When cleaning your Microchip Pet Door Connect, also make sure
to remove any build up of pet hair from the draught excluders
surrounding the clear plastic door, as this can sometimes block
the sensors.
Operation of the sensors also relies on the reflectivity of the
tunnel floor. This therefore should also be kept reasonably
clean. If you have a brown Pet Door, please ensure the reflective
silver sticker is kept free from dirt. If you notice at any point
that this sticker is missing, please contact Customer Care. We
advise you clean the tunnel every 2 - 3 months or if you notice
dirt build up.
The sensors that are used to detect your pet are located on the
ceiling the tunnel. If they become obscured by dirt or pet hair,
then there is a risk that your Microchip Pet Door Connect will not
work correctly. Obscured sensors may result in abnormal locking
functions, could cause unreliable Sure Petcare notifications and
can lead to battery drainage. You should clean the sensors every
2 - 3 months or if you notice dirt build up.
If you notice any physical problems with your Pet Door or Hub, please do not
attempt to fix these yourself. Our customer care team are very friendly and happy
to oer you assistance or provide servicing if your product is damaged in any way.
See back cover for details or for more guidance, videos and customer help
forums visit surepetcare.com/support
Problem with your product?
Help & support - Pet Door
?
• Make sure your pet’s microchip ID has been programmed in successfully - see page 13.
• Check that you have installed good quality alkaline C cell batteries and that they are not running
low - see page 11.
• Ensure your Pet Door is clean and that there is no dirt or pet hair obscuring the sensors or the base
of the tunnel - see page 27.
• Is your Pet Door fitted in a metal door? Check your door specifications as this can cause
interference - see page 21.
• Check that there are no obvious sources of electrical noise in the area eg. faulty flickering lights
etc. If you suspect there is, please call our Customer Care team.
Still in need of assistance?
• A constant clicking sound can be caused by faulty batteries, low quality batteries, or poor contact
between the batteries and the Pet Door. Clean the ends of the batteries and the connectors on the
Pet Door with a dry cloth.
• Also ensure your Pet Door is clean and that there is no dirt or pet hair obscuring the sensors or the
base of the tunnel - see page 27.
• If this doesn’t solve the problem, replace the batteries, making sure to use good quality alkaline
ones - see page 11.
• Ensure your Pet Door is clean and that there is no dirt or pet hair obscuring the sensors or the base
of the tunnel - see page 27.
• Make sure you have used good quality alkaline C cell batteries and that they are fitted correctly -
see page 11.
• Check that there are no obvious sources of electrical noise in the area e.g. faulty flickering lights
etc. If you suspect there are, please call our Customer Care team.
For more detailed guidance, videos and customer help forums visit: surepetcare.com/support
Alternatively contact our friendly Customer Care team: see back cover for details.
Constant clicking
Short battery life
The Pet Door won’t open for my pet
Custom settings for your Pet Door
My pet won’t use the Pet Door
• Try taping the clear plastic door open with some strong hold tape.
• Do this for a while so that your pet can move freely through the Pet Door and become
comfortable using it.
If you are having issues with your Hub please see Help & support - Hub on page 10.
• We understand that not all pets or home environments are the same, so the Pet Door contains a
variety of custom settings designed to help. These can be accessed by contacting our customer
care team, or instructions can be found online at surepetcare.com/support.