User Manual

7 8
EN
Because your Microchip Pet Door connect system communicates wirelessly, where you choose
to locate your Hub can aect its performance.
Here are some tips to find the best place:
• We advise you locate your Hub within 10 metres of where you intend to put your Pet Door. This
range could be larger or smaller depending on interference, so please also follow the tips below.
• Keep your Hub as far away as possible from any potential sources of interference, for example:
digital cordless phones, baby monitors, wireless video senders etc.
• Where possible, position your Hub so that it is in line-of-sight of your Pet Door – this should
improve performance.
• Thick walls and a large distance between the Hub and your Pet Door can aect performance.
• Place the Hub so it is roughly 1 metre o the ground, or higher. Preferably on a table or shelf
which is as clear of obstructions as possible.
• Make sure the Hub isn’t positioned next to any large metal
objects - eg. fridges.
• Also, don’t position your Hub so that it is near or in line of
sight of any large amounts of water such as fish tanks.
Moving your Hub closer to your Pet Door:
Occasionally your Hub may experience connection issues despite
following the above tips, this is likely because there is too much
interference. Please see the link below for further advice on how
to move your Hub closer to your Pet Door whilst still being able to
connect it to the internet. Also see page 9.
surepetcare.com/hub-connectivity
Connecting your Hub to Sure Petcare
The next stage of the set up process is to connect your Hub to your household; this way you will be
able to communicate directly with your system. Please follow the steps below:
Connect your device to WiFi so
it’s using to the same internet
network as your Hub. Open the
app or go to SurePetcare.io and
follow the instructions.
When prompted to do so on the
app or online, press the button
on the base of your Hub.
The ears will flash whilst it
looks for your device.
Wait for both of the ears on
your Hub to remain solid green.
When both are green, your Hub
is successfully connected to
your household.
1 2
3
If your Hub loses internet connection for any reason, your Pet Door will still function as normal
and retain its settings.
Once you’ve set up your Hub and connected it to your household, you will need to add a product.
Continue to follow the instructions on the app or see the Pet Door section from page 11.
Download the free Sure Petcare mobile app now.
Once you’ve created an account, you’ll be asked to make a household. Your
household is your connected network and will contain all of your Sure Petcare
connected products and all of your pets. You can even invite other members of
your family to join your household, so they don’t have to repeat the setup process.
If you’d rather use the Sure Petcare web app, please go to surepetcare.io
Plug in and set up
Plug one end of the Ethernet
cable into the base of your Hub
and the other end into a spare
Ethernet port on your router.
Assemble the power supply and
plug it into your power outlet.
Plug the other end of the cable
into the base of your Hub.
Your Hub’s ‘ears’ will start
alternating red and then green.
When both ears remain solid
green your Hub is ready.
1 2
3
The first stage of the set up process is to plug in and power up your Hub. You will need to be
able to plug your Hub into your internet router and a power outlet using the cables provided.
Hub
Download the app & create a household
Please note: Your Hub may have recently received a soware update. If you see solid red lights
during setup, don’t panic, your Hub is updating its soware. Once complete the Hub will reboot and
you’ll see the light sequence detailed above.
If you see any unspecified lights during set up, or you think something hasn’t worked correctly,
please see the Help & support section on page 10.
Where to put your Hub