User's Manual

SurfControl RiskFilter - E-mail V5.2.4 Administrator’s Guide 117
R EPORTS & L OGS
Isolated Messages
4
ISOLATED MESSAGES
Isolated Messages archives all messages isolated by RiskFilter. This enables you to perform a variety of
tasks on the messages which include: query, delete, deliver, forward, reprocess or download and save
specified messages.
Figure 4 - 10 Querying Isolated Messages Report
MANAGING ISOLATED MESSAGES
To query an Isolated Messages report:
1Select Isolated Messages from the Reports and Logs tab
.
2 Select the queue that you want to query from the Queue drop-down list box.
3 Select the domain name from the Domain drop-down list box. This list will show the default of All
domains as well as any other domains that you have defined in System Settings > Receive Settings
> Relay Control.
4 Select the query date from the Messages for drop-down list box. By default Past 24 hours is
displayed. If you select a specified date range, the following query criteria will need to be selected:
• The Start Date of the report
• The End Date of the report
5 Click View Messages.
6 You will see all isolated messages that match the query criteria and their status in a new window. In
this window you can:
• Refresh the current page display by clicking Check New Messages.
• Search with keywords such as Recipient, Sender in the selected queue.
• Jump to a new page by specifying a page then clicking Go.
Is
Figure 4 - 11 Isolated messages