User's Manual

SurfControl RiskFilter - E-mail V5.2.4 Administrator’s Guide 127
R EPORTS & L OGS
Deferred Messages
4
DEFERRED MESSAGES
Deferred Messages is used to store all messages for later delivery, for example in the event of an e-mail
server crashing. RiskFilter E-mail will enable you to query, delete, retry, download, empty and forward
specified messages.
Figure 4 - 20 Querying Deferred Messages
QUERYING DEFERRED MESSAGES
To query Deferred Messages:
1Select Deferred Messages from the Reports and Logs tab.
2 Select the domain you want to query from the Domain drop-down list box. This list will show any
domains that you have defined in System Settings > Receive Settings > Relay Control.
3 Select the query date from the Messages for drop-down list box. By default Past 24 hours is
displayed. If you select a specified date range, the following query criteria will need to be selected:
• The Start Date of the report.
• The End Date of the report.
• Click View Messages.
4 You will see all deferred messages that match the query criteria and their status in a new window. In
this window you can:
• Refresh the current page display by clicking Check New Messages.
• Search with keywords such as Recipient, Sender in the Deferred message queue.
• Jump to a new page by specifying a page then clicking Go.
• Specify how many messages you want to be viewed on each page at a time.
Figure 4 - 21 Deferred Messages screen