User's Manual

Smart Survey Design
Page 25
out emails back into any lists. If a respondent mistakenly opts out, then we do offer a way
for him/her to opt back into the list(s) on our homepage through the Opt Out/Opt In link.
Non-delivered email or messages rejected as SPAM can sometimes be a concern
for survey authors. We do provide our IP addresses to give to your IT department if internal
email invites are being blocked. This will help you configure your server to allow the emails
to be received. To learn more about creating effective survey invitations with less spam
language, please click here.
To address the multiple survey submissions, our tool offers different survey settings
that rely on cookies (for the anonymous or web links) or by the new function of the survey
link delivered in the Email Invitation collector to help control multiple submissions. You can
utilize the Email Message section to send out survey invites and track respondents by their
email address. If you opt to an Email Invitation collector in SurveyMonkey, the link will not
allow anyone to submit additional responses. This link no longer works through the use of
cookies. The link will only allow the respondent to answer the survey once; even if he/she
access the survey from a different computer.
One final thing that researchers must take into consideration is that the Internet is
not always a perfect world. Please be aware that there are potential technical glitches that
may arise on your end, on our end, on your survey respondent‟s end, or at any step in
between. Our computers, the survey author‟s computer, and the respondent‟s computer
may all be functioning at 100% but one of the nodes that routes the data between these
computers may not be functioning. Many times a survey respondent‟s Internet provider
may be experiencing issues, or his/her computer or web browser may not be configured
properly. If there is ever a server issue or technical issue on our end we will promptly
address it, fix it, and get you back up to speed! We do have an extremely strong track
record of performance and we are listed as one of the leading online survey tools.