Use and Care Manual

Storm website may obtain coverage under our limited warranties.
Survive-a-Storm Shelters warrants this product against defects in material or
workmanship as follows:
Survive-a-Storm Shelters will replace at no charge for parts only or, at its option, replace
any product or part of the product that proves defective because of improper
workmanship and/or material, under normal installation, use, service and maintenance. If
Survive-a-Storm Shelters is unable to provide a replacement and repair is not practical or
cannot be made in a timely fashion, Survive-a-Storm Shelters may elect to refund the
purchase price in exchange for the return of the product.
This warranty is in effect for the lifetime of the product from the documented date of
purchase as established by a written sales order or receipt.
Our warranty does not cover any problem that is caused by:
A. Conditions, malfunctions, or damage not resulting from defects in materials or
workmanship.
B. Conditions, malfunctions, or damage resulting from normal wear and tear, improper
installation, improper maintenance, misuse, abuse, negligence, accident, or alteration.
C. Accessories, connected materials and products, or related products not manufactured
by Survive-a-Storm Shelters.
Survive-a-Storm Shelters will only provide coverage under this warranty if proof of
purchase can be established to its satisfaction through receipt or sales order. In order for
this warranty to remain in-force after the first anniversary of purchase, purchaser must
within 30-days of each anniversary of purchase, submit to manufacturer a minimum of
five color photographs showing the exterior of the door, the door hinges, the floor, and
the sidewalls of the safe room. Purchaser should take special care to photograph any
damage to the safe room so that the manufacturer may, at its sole and exclusive option,
take steps to mitigate such damage.
Defects in installation will be covered under this warranty only if the product is installed
by the manufacturer or factory authorized installer. This warranty is void if, in the sole
and exclusive assessment of the manufacture, the product has been altered or modified in
such a way as to affect the structure or soundness of the product or if such alterations or
modifications are found by manufacturer to have contributed to the failure of the product.
To obtain service under this Limited Lifetime Warranty, please contact Survive-a-Storm
Shelters by writing at the following address:
WARRANTY CLAIM
Survive-a-Storm Shelters
1207 Sunset Drive
Thomasville, Georgia 31792