Product Data Sheet / Brochure

11
The support services described herein are governed by HP´s Customer Suppport Services Agreement and appropriate Exhibits.
Service limitations
Services provided within the scope of one support
contract are restricted to the IT environment under the
direct day-to-day management of one IT manager.
Unless otherwise specified or arranged, proactive and
consultative services are performed during normal HP
business hours.
For the OS/OE modules Windows, Linux, HP-UX, MPE,
OpenVMS, and Tru64 UNIX, delivery of specific features
is dependent on prior purchase of the appropriate
technology service module(s) for each unique OS/OE
and the purchase of software support and updates, as
available. For the storage and SAN modules, delivery of
these features is dependent on purchase of the appropriate
technology service module(s) for each specified storage
or SAN device and the purchase of software support
and updates, as available.
This service is available for selected distributions of
Windows, Linux, HP-UX, MPE, OpenVMS, and Tru64
UNIX storage devices, storage arrays, and storage area
networks only. Check with an HP sales office for specific
local availability.
Storage and SAN devices eligible for this service are not
limited to those attached to Windows, Linux, HP-UX, MPE,
OpenVMS, and Tru64 UNIX systems, but may also
include those attached to Sun Solaris, IBM AIX, and
other systems as supported by each specific storage
product.
Availability of service features and service levels may
vary according to local resources and may be restricted
to eligible products and geographic locations.
Software support
• Software technical support service must be purchased
for each system and/or device in the Customer’s
environment that will require the same level of support,
unless the Customer is purchasing incident-based
support. See “Ordering information” for more details
on incident-based software support.
• Software reactive support applies only to selected
distributions of Windows, Linux, HP-UX, MPE,
OpenVMS, and Tru64 UNIX operating systems
and applications and to storage or SAN products
that are eligible for both hardware maintenance
and software support.
• Availability of service features and service levels
may vary according to local resources and may
be restricted to eligible products and geographic
locations.
• Software updates are not required for all storage
and SAN devices. Please consult with your HP sales
representative for specific device information.
• Software updates are not available for all software
products. Upon request HP will provide the Customer
with a list of software and hardware products that do
not require the purchase of software update service.