User's Manual

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X5.5SS 19
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Troubleshooting
Please refer to the following list of problems and solutions if you run into any issues while using
your mobile phone. Please contact the distributor or service provider if the issue still persists.
Problem Cause Solution
Can’t access Internet
normally when using
browser
The network operator doesn’t
provide this service or your plan
doesn’t include this service.
Please contact your
network operator for
information on how to
apply and use this
service.
The settings are not correct.
Please refer to the
specific browser’s
instructions.
SIM card error
SIM card is damaged.
Please contact your
network operator.
The SIM card isn‘t
Check the SIM card.
The metal surface of the SIM card
is dirty.
Clean it with clean. cloth