SwannEye Pan/Tilt IP Camera M440IPC050911E
FCC Verification NOTE: This equipment has been tested and found to comply with the limits for Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
1. Welcome The SwannEye IP Camera is an integrated wireless IP (network) camera solution. Put simply, it’s a very smart camera that has its own web server embedded. Once configured, the camera only needs a power source to operate. Communication to the camera can be done wirelessly through almost any browser from almost any broadband internet connection in the world.
Contents 1. Welcome 3 2. Product Features 6 3. Product Layout 7 3.1. Front view................................................................................................................. 7 3.2. Rear View................................................................................................................... 7 3.3. Bottom View............................................................................................................ 8 4. Installation 5. Software installation 9 5.1.
8.4.19. 8.4.20. 8.4.21. 8.4.22. 8.4.23. Maintain: Upgrade Firmware....................................................46 Maintain: Log..................................................................................47 Restore Factory Settings.............................................................48 Reboot Device................................................................................48 Home.................................................................................................48 9.
2. Product Features Quick and easy installation: The included SwannEye Search Tool helps you find your camera on the network and the intuitive web interface makes setup a breeze. Wired & Wireless access: The camera can be accessed through a wired connection using the 10/100 RJ45 LAN port or through wireless. The wireless 802.11b/g/n standards are supported as well as WEP, WPA and strong WPA2 encryption.
SwannEye IP Camera Product Layout 3.1. Front view Setup 3. Infrared LEDs Light Sensor Light Sensor detects low light and switches to night vision Light Sensor Infrared LEDs These allow the camera to achieve night-vision up to 33ft/10m. Network LED Microphone Activity This will flash when there is information being sent over a network to or from the camera, either wired or wireless. CMOS Lens Sensor The lens is fixed and cannot have its focus manually adjusted.
SwannEye IP Camera 3.3. Bottom View Setup The reset switch is located on the rear of the camera, right under the antenna. If you ever need to reset the camera back to factory settings and are unable to do this from the menu screens, you can use the reset switch. With the power on, insert a small non-pointed implement (such as a paperclip or toothpick) into the hole until you can detect the button being depressed and hold for at least five seconds. 4.
SwannEye IP Camera Software installation To configure the camera, you need to access it. This is done through a web browser or the included CMS software (on the included CD) but: You will need to know the IP address:port number assigned to the camera by your network. The simplest way of doing this is via the SwannEye Search Tool included on the CD. There is a version for PC and Mac. The SwannEye Search Tool is also available from our website. 5.1. PC configuration To install the software: 1.
SwannEye IP Camera 5.2. Mac OS X configuration Setup To use the SwannEye Search Tool under Mac OS X: • No installation is required. Simply run the tool from the CD by double-clicking on the ‘SwannEye Search Tool’ file. We recommend you first copy the file to your desktop and run it from there in case you need to use the tool at some point. • Once you double-click on it, the SwannEye Search Tool window will open. You can now proceed to configure your camera using the following instructions.
6. Using the SwannEye Search Tool on the local network Double click the SwannEye Search Tool icon on the desktop and the SwannEye Search Tool window will open. The SwannEye Search Tool will search your network for any IP cameras and devices. IP cameras found on the LAN: : If one or more cameras are found on the LAN, they will be listed in the Device List window. Once you select an item from the Device List window, the right side of the window will self-populate with the IP address information.
SwannEye IP Camera 6.1. SwannEye Search Tool options Setup If your camera is successfully listed in the Device List window, you can now proceed to “6. Using the SwannEye Search Tool on the local network” on page 11 to log in and view the camera and configure its settings. The right side of this window will show you the Device Information, IP Config and Authentication information. Search (F3): Refreshes the Device List.
SwannEye IP Camera Device Information Some basic information is provided such as Device name and the System/App Firmware Version numbers. 6.1.2. IP Config This page is used to configure the network settings. Set IP Automatically (Recommended): Check this box to obtain an IP address from the DHCP server. The camera needs to be connected to a router via ethernet (LAN) cable and the router needs to have DHCP capabilities.
SwannEye IP Camera Setup IP Address: The IP address assigned to the camera. If you are not having this automatically assigned by a DHCP server, you will need to manually enter in a valid static IP that is available on your network. The first sections match the first three sections of your subnet. Subnet Mask: The subnet the camera is connected to. The default subnet of the camera is 255.255.255.0 Gateway: Make sure the subnet for each camera is set to the same subnet as the PC IP address.
7. Accessing the camera from the Local Area Network (LAN) The ‘SwannEye Search Tool’ shows the IP address+port number for your camera on the Local Area Network (LAN). You can access the camera by double-clicking on it in the ‘SwannEye Search Tool’ list or by entering the camera’s IP address+port number (as shown in the ‘SwannEye Search Tool’ into a browser like Microsoft Internet Explorer or Safari.
SwannEye IP Camera 7.1. Username and password Setup When the login screen appears, enter the username and password. By default, there is an Administrator account already set up in the camera. The default Administrator account name is : admin and the password is 123456. There are three types of access: Administrator: Administrator accounts have full access to the camera. They can configure the advanced function of the camera as well as having all the functions of Operator and Visitor accounts.
7.2. Login page 7.2.1. Language The camera defaults to English but if you need a different language, click on it from the list along the top row. After a few seconds, the interface will update with the new language. 7.2.2. Browser options on the PC First you have the option of choosing which method you want to use to access the camera. Mode 1: If you are using Internet Explorer, choose Mode 1 - this will use the ActiveX components in IE to enhance performance.
SwannEye IP Camera 7.2.3. Browser options on the Mac Setup Mode 1: This mode should not be used on the Mac. Mode 2: Choose Mode 2 for all browsers when run on a Mac-based computer. Note: If you are finished configuring or monitoring the camera in your browser, you should close your browser completely to log out and avoid anyone else gaining access to the camera. Simply closing a browser tab will NOT log you out of a session.
SwannEye IP Camera 8. Interface & user accounts Once you are logged in, you will see the Main Interface. This is where you can view your cameras and control many of their functions such as turning recording on and off. Visitor From here you can also access the remote settings. 4 2 3 1 The Main Interface is organised into four main section. 1. Device Status: Shows the Alias name of the current camera being viewed and any alerts. 2.
SwannEye IP Camera 8.1. Device Status In addition to the IP camera you are accessing, you can link a further eight cameras to the interface and view and control them all from the one interface. The Device Settings section displays the current status of the camera you are curently viewing, along with icons for all nine cameras. When an alarm is triggered on a camera, a colored icon will superimpose over the camera triggering the alert.
SwannEye IP Camera 8.2. Visitor Access The camera currently being viewed has yellow border around its viewing window When viewing more than one camera (such as in four or nine camera grid mode), you can select a different camera by clicking on its window. Double-clicking on a camera window changes the view to full-screen. Double-clicking in full-screen view returns to normal view.
SwannEye IP Camera PLAY / STOP / AUDIO / TALK / RECORD / SNAPSHOT: Play: Provides a live feed from the camera or returns to live view. Visitor Stop: Stops live video viewing of the camera. The camera can not be recorded, and is not displayed on the viewing screen. The Record button will not work while the video feed is stopped - choose Play to resume. Audio: Toggles the audio input stream from the camera on or off, allowing you to hear the audio being captured by its microphone.
SwannEye IP Camera Camera Controls The camera control panel (for Operators and Administrators) gives the user all the functions of visitor access plus the ability to control the movement of the camera through pan/ tilt. Operator access does not allow the user to adjust any of the Administrator settings however Administrators do have access to Operator functions. Note: To recall the function of any item, hover the mouse pointer over an item and a pop-up label will appear.
SwannEye IP Camera 6. FPS: The number of Frames Per Second the interface will display. “Full Speed” will display the maximum number of frames supported by the camera and your network connection. Typically, this will be Realtime. Lowering the frame rate can improve performance if you’re on a slow network/Internet connection. 7. Resolution: Set the viewing resolution to 640x480 (VGA), 320x240 (QVGA) or 160 x 120 (QQVGA). 8.
SwannEye IP Camera 8.4. Remote Settings When you login as administrator, Remote Settings is enabled. From here, you can access a host of options which are listed below. The following pages described these features in detail. Note: When adding or changing values in these screens, remember to click ‘Submit’ to save your changes before leaving the screen. 8.4.1. Device Info 8.4.2. Administrator General information about the camera and its firmware/software.
SwannEye IP Camera 8.4.3. Date & Time Settings Set the date and time for your location. This is important when stamping the date and time onto video files and snapshots to identify when they were taken. 8.4.4. User Settings Eight accounts can be created on this system including a name, password and the level of access they have. Administrator Administrator: This is the first account and can access all the functions of the camera.
SwannEye IP Camera 8.4.5. Multi-Device Settings This feature is one of the most versatile in a camera of this class. It allows you to link up to eight other IP cameras to this camera and control and view them from the one interface. The camera you are logged into is listed as ‘The 1st Device” with a description of ‘This Device.’ This cannot be changed. You can add up to eight more cameras to the list for monitoring with a maximum of nine cameras online simultaneously.
SwannEye IP Camera Add cameras connected to the Internet To add a device/camera that is not on the Local Area Network but is accessible via the internet, you will need to enter in its information manually. Administrator First make sure you can access the remote camera through an internet browser via its IP address (i.e. http://202.96.133.134:9008) or DDNS name (i.e. yourdnsname. dyndns.org:138). See “8.4.10. Network: DDNS Settings” on page 34 for more details.
SwannEye IP Camera 8.4.6. Network: Network Settings Obtain IP Automatically: If the IP camera is connected to a router with DHCP function, you can check this box to obtain an IP address automatically from your router. Otherwise, uncheck this box to manually set up a static IP address using the extra fields which appear. This is enabled by default. IP Address: The static IP address on your subnet that you wish to assign to the camrera. Subnet Mask: This is usually 255.255.255.0.
SwannEye IP Camera 8.4.7. Network: Wireless Settings This sets up wireless LAN credentials so that the camera can connect to a network router via WiFi. Note: To access the camera through WiFi, you need to set it up through this page while connected to the camera through a wired connection. Administrator Wireless Network List: Click the SCAN button under this window to begin a scan of all the wireless networks within range of your camera. The networks found will be listed in this window.
SwannEye IP Camera Encryption: The camera supports WEP, WPA and WPA2 encryption to protect the data being transmitted between your PC and the camera. You need to match which encryption you use on the camera to what you are using on your router. If you select the wireless network from the list, the fields will be pre-filled with the correct type of encryption. You only need to enter the password (share key) for that wireless network.
SwannEye IP Camera 8.4.8. Network: ADSL Settings The IP camera can connect to a DSL modem and pass the login details to the modem to access your ISP account. Using ADSL Dialup: Check this box to turn on the ADSL feature of the camera. Make sure the camera is connected to a DSL modem. ADSL User: Enter the username for your ISP account. ADSL Password: Enter the password for your ISP acount. Administrator Remember: Click ‘Submit’ to save your changes.
SwannEye IP Camera 8.4.9. Network: UPnP Settings If your router supports UPnP and you have it activated, you should check this box (and click “submit”) to turn on UPnP on the camera. Your router and the camera can then automatically negotiate and open the necessary ports required in order to access the camera over the internet. Administrator Note: If you do not use UPnP, you will need to log into your router and manually forward the ports.
SwannEye IP Camera 8.4.10. Network: DDNS Settings Administrator If you do not already know what DDNS is, it may seem one of the most daunting aspects of setting up a device to be accessible from the internet. See the section “10. Accessing the camera from the internet” on page 51 for an explanation on what DDNS is and why you might want to use it. You almost definitely will want to use it if you intend to access your IP camera from the internet (outside the local network it is connected to).
SwannEye IP Camera 8.4.11. Alarm: Alarm Settings Alarm Detect Motion Detection Armed: Arms Motion Detection (see page 40). Audio Trigger Armed: Arms the camera to be sensitive to noise. Alarm Action Trigger on Alarm: Instructs the camera to trigger an external device (connected to the Alarm: Out connection) when an alarm event occurs. Like the Alarm Input, this is an advanced feature recommended for experienced users only. Send Mail on Alarm: Sends an email when the alarm is triggered (see page 36).
SwannEye IP Camera 8.4.12. Alarm: eMail Settings Set up email credentials so that the camera can send warnings and captured images to your email inbox. Administrator Sender: The sender of the email warnings. Receiver 1 - 4: The recipients of the e-mail warnings. You can define up to four. SMTP Server: The SMTP server (the sending server) for the senders email account. You might need to ask your ISP if you don’t know this.
SwannEye IP Camera Mail test error messages The following are error messages you may get when testing the email function. 1. Cannot connect to the server. 2. Network Error. Please try later. 3. Server Error. 4. Incorrect user or password. 5. The sender is denied by the server: The sender may need to be authenticated by the server. Use authentication and ensure the username and password have been entered correctly. 6. The receiver is denied by the server.
SwannEye IP Camera 8.4.13. FTP Settings Set up FTP credentials so that the camera can send warnings and captured images to an FTP server. Note: When Alarm Service Settings->Upload Image on Alarm is checked, the FTP Service takes effect. Set these parameters to enable upload of images to an FTP server when an alarm triggers. FTP Server: The FTP server address. Administrator FTP Port: The port is usually 21. FTP User: The username for the FTP account. FTP Password: The password for the FTP account.
SwannEye IP Camera FTP Test error messages Click the TEST button to test your FTP settings. If there is a problem, you will get one of the following error messages. Can not connect to the server. Please check FTP Server is correct or not. 2. Network Error. Please try later. 3. Server Error. 4. Incorrect user or password. Please check the username and password is correct or not. 5. Can not access the folder. Please be sure the folder exists and your account is authorized. 6. Error in PASV mode.
SwannEye IP Camera 8.4.14. Alarm Settings (Motion Detection) The ALARM SETTINGS page is where you can configure motion detection and the alarms or actions to be taken when motion is detected. The camera can send email alerts or upload images to a server when it detects movement. Administrator When motion is detected, the green icons in the Camera Monitoring screen will turn red and you will hear an alert sound.
SwannEye IP Camera Upload Images on Alarm: Check this box if you want to send an image when an alarm is triggered. Upload Interval (Seconds): Set an interval (in seconds) between each upload . Scheduler: Use the scheduler to limit motion triggered to only certain periods. The files will be saved to the default path as specified under ‘Motion Detect Sensibility.’ The scheduler is a grid showing a seven day period with each day split into 15 minute blocks. Click on a 15 minute block to select it.
SwannEye IP Camera 8.4.15. Other Settings This lets you set parameters for Pan/Tilt control primarily in regards to speed of movement of the pan and tilt. Status LED Mode: Alters the behavior of the Network Indicator LED on the front of the camera. When set to OPEN, the LED will indicate network connectivity when set to CLOSED the LED will not be illuminated. Administrator PTZ Center on Start: Centers camera on start-up.
SwannEye IP Camera 8.4.16. Maintain: Device Info The Device Info page contains lots of technical data about the hardware/firmware/ software that the camera uses. You might need to know some of this information if you’re contacting Swann Technical Support. Device Name: The name of the camera you selected in the Alias Menu. Device Embedded Web UI Version: The version number of the web interface (the one you’ll see when logged into the camera with a web browser). MAC: A Media Access Control address.
SwannEye IP Camera 8.4.17. Maintain: Alias Settings Administrator The camera can be named here. Alias: The name of the camera. Enter the name you want for the camera here.
SwannEye IP Camera Device Clock Time: The current time as measured by the camera. Device Clock Timezone: Where the camera is located in the world, relative to GMT (Greenwich Mean Time). For example, the Eastern Standard Time in the USA is GMT-05:00, whereas the time on the east coast of Australia is GMT+10:00. Sync with NTP Server: When selected, the camera will automatically check the time periodically and update its internal clock. This is enabled by default.
SwannEye IP Camera 8.4.19. Maintain: Upgrade Firmware Administrator The device and embedded Web User Interface (UI) occasionally get upgraded to correct errors or add new features. Use this function to load the new settings into the camera. Use the ‘Browse’ button to find the file containing the update and click ‘Open.’ Then click the ‘Submit’ button to upgrade with the new software. Upgrade Device Firmware: Firmware upgrades the internal operating system of the camera.
SwannEye IP Camera 8.4.20. Maintain: Log Administrator The Log will show you a list of all the camera’s recent activities.
SwannEye IP Camera 8.4.21. Restore Factory Settings This resets all the settings in the camera back to the way they were when left the factory. Use this carefully since it will delete any settings or preferences such as your network settings and you will have to re-setup the camera again. 8.4.22. Reboot Device This shuts down and restarts the camera as if it was just turned on. You will not lose any settings you have made.
SwannEye IP Camera 9. Connecting the camera to the internet 9.1. Connect directly through ADSL modem (no router) The IP camera can connect to an ADSL modem and pass the login details to the modem to access your ISP. Alternatively, it can connect to a router in bridge mode.
SwannEye IP Camera 9.2. Using a router to access the Internet If you are using a router to access the internet, you do not need to set up the ADSL settings page. • Connect the IP camera to the LAN using a network cable. This can be a switch or a router depending on your network. • Activate the SwannEye Search Tool on the PC • Login to the IP camera web browser page as an Administrator • Enter the DDNS settings page and enable the DDNS service and click ‘Submit’ to reboot the camera. See “10.5.
SwannEye IP Camera 10. Accessing the camera from the internet Using the ‘SwannEye Search Tool’ you have been able to access the IP camera from the same network that your computer and IP camera were connected to. Ideally, you will want to access the camera from a remote location outside your local network whether that is on the other side of the town or the other side of the world.
SwannEye IP Camera 10.2. Your IP Address 10.2.1. Dynamic IP address Your IP address is likely to change. This is because every time you connect to your Internet Service Provider (ISP), you are assigned a new IP number. Sometimes, your ISP may change your IP address without your knowledge. This is normal and is done for many reasons including your ISP not wanting you to start running a company like Google or a games server out of your garage by having the same IP number day in day out.
SwannEye IP Camera 10.4. Port mapping In addition to an IP address, you need to assign a port to your camera through which outside communications can access the camera. The port assigned to the camera is done through “8.4.6. Network: Network Settings” on page 29. Once assigned you need to map (or ‘forward’) the port in your network router to the IP address. You can do port mapping two ways. The easy way and the other way. 10.4.1.
SwannEye IP Camera 10.5. DDNS Dynamic Domain Name Servers are similar to DNS servers. The difference is that they are meant for people who don’t want to buy a domain name (like Google. com), but still want an easy way to remember their own IP address. Domain names have yearly fees to register and maintain. You probably want something a little more simple. Dynamic DNS names are offered by many website for free or a very small fee if you want extra features. The free type will suit most uses.
SwannEye IP Camera 10.5.3. How to register a name? To register a dynamic DNS name of your own, you need to visit the website of one of the many DDNS providers on the internet. We run our own at www.swanndvr. com. We offer a free service, which we support alongside your camera. • Go to http://www.swanndvr.com • Choose the Registration button. • Enter a Username. We suggest using your email address, so we can contact you if there’s a problem, or email you your password if you forget it.
SwannEye IP Camera 10.5.4. Access the IP camera using a DDNS name To access the camera from the internet outside of your Local Area Network (LAN) you can now enter the DDNS name+port into a browser in the format: http://yourdomainname.swanndvr.net:85 Yourdomainname: the DNS hostname you registered with SwannDVR 85: is the port number (in this example only). Your port number is likely to be different and depends on what you entered in “8.4.6. Network: Network Settings” on page 29.
SwannEye IP Camera 11. Accessing the camera through a mobile device 11.1. iPhone/iPad You can download the SwannEye app from the App Store. Install it on your device. 11.2. Android Device You can download the SwannEye app from GooglePlay. Internet Access We’re continually making improvements and updates to our mobile viewing software. For instructions on their use, check out the release notes for each version or log on to www.swann.com/swanneye for the latest instructions.
SwannEye IP Camera 12. Troubleshooting 12.2.1. Forgotten the administrator username or password? The default username is: admin. The password is 123456. If you have set a new administrator username or password and you cannot remember it, you will need to reset the camera back to its default factory settings. Press and hold down the RESET BUTTON on the camera for 5 seconds. The cameras will be reset back to factory settings with default username: admin and the password is 123456. 12.2.2.
SwannEye IP Camera 12.2.5. Network Configuration problems Check to ensure that your HTTP server software is configured and running properly. If you’re running any firewall software, make sure it’s allowing inbound connections to the same port configured in your camera (under “8.4.6. Network: Network Settings” on page 29). • If using a router, ensure you have activated UPnP or set up port forwarding properly. 12.2.6. Problems with receiving images The video streaming is controlled by the ActiveX plugin.
SwannEye IP Camera 12.2.8. Can’t access the Network camera from the internet? • Is the ActiveX plugin correctly installed? • Is the network port used by the camera blocked by a firewall or anti-virus software? • Has UPnP (which will allow sucessful port forwarding) been turned on at the camera (see “8.4.9. Network: UPnP Settings” on page 33). Has UPnP been successful? To check, access Device Info (see “8.4.1. Device Info” on page 25) and check that UPNP Status is showing a ‘successful result.
SwannEye IP Camera Specifications Alarm Network Pan/Tilt Video Camera 13. Image sensor 1/4 color CMOS Lens 3.6mm Infrared LED 8 pcs Pixel 300,000 Night vision distance up to 10M / 33ft AWS/AGC/AES/exposure Auto Minimum illumination 0.
PC System Requirements (four camera example) General SwannEye IP Camera 62 User authentication user/password (administrator/operator/visitor) Simultaneous viewers 4 Viewers Web browser Microsoft Internet Explorer 6.0 or above Google Chrome Mozilla Firefox Apple Safari Opera Supported mobile Apple iPhone / Android Power DC 5V 1.
SwannEye IP Camera 14. Warranty Terms & Conditions Swann Communications USA Inc. 12636 Clark Street Santa Fe Springs CA 90670 USA Swann Communications Unit 13, 331 Ingles Street, Port Melbourne Vic 3207 Swann Communications LTD. Stag Gates House 63/64 The Avenue SO171XS United Kingdom Swann Communications warrants this product against defects in workmanship and material for a period of one (1) year from its original purchase date.
15. Helpdesk / Technical Support Details Swann Technical Support All Countries E-mail: tech@swannsecurity.