Instructions / Assembly
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I have forgotten my SAFE by Swann account password. How do I reset it?
Tap the “Forgot Password” link on the Sign In screen of the SAFE by Swann app and submit the email address that you used to
create your SAFE by Swann account. You'll shortly receive an email with instructions on how to reset your account password.
Can I access my camera on another phone?
Yes. Just install the SAFE by Swann app on your other phone and sign in using the same SAFE by Swann account credentials.
For privacy, make sure to sign out of the app on any secondary devices before switching back to your primary phone.
Can I register my camera to another SAFE by Swann account?
A camera can be registered to a single SAFE by Swann account only. If you want to register the camera to a new account (for
example, if you want to give the camera to a friend), you'll rst need to unpair (My Cameras > Overview > Unpair Camera) it
from your account. Once unpaired, the camera can be registered to another account.
How far back does the camera's activity history go?
Every camera comes with free standard 2-day cloud storage. To save your video clips around longer, upgrade to the ExtraSafe
subscription plan which will give you 30 days of cloud storage for your camera. In addition, you can also access 7 days of
recordings that are stored on your camera's built-in memory.
Will my camera continue to record motion activity if my internet connection drops out?
Your camera will continue to detect and record motion events to its internal memory even if your internet connection is
down. Once your internet connection comes back, your camera will attempt to upload any motion event videos to your cloud
account.
How do I access recordings stored locally on my camera's internal memory?
From your camera's Settings > Camera tab, scroll down to SD card and then tap View Camera Backup.
Can I use my camera without an internet connection?
No, your camera requires a Wi-Fi network connection with internet access to stream live video to your phone and upload
videos to the cloud.
Does my camera work on the 5GHz Wi-Fi network band?
Only the Swann Smart Security Camera (SWWHD-INTCAM) can operate on either the 2.4 GHz or 5 GHz Wi-Fi network band.
The Swann Indoor, Outdoor & Floodlight Camera models will connect to 2.4GHz networks only.
Why am I getting false motion events?
Moving cars, passersby, direct sunlight or reection may cause unwanted motion detection. To minimize false motion
detections, adjust your camera angle slightly downward and ensure the eld of view is focused only on the immediate area
of concern and excludes as much background activity as possible. If placed outdoors, avoid locations where your camera will
be directly exposed to sunlight during the day. Also, take note of shiny surfaces in the vicinity, such as house or car windows,
which can reect sunlight and trigger your camera's motion sensor.
What should I do when there's a prompt to update the camera's rmware?
Please update your camera's rmware to the latest version for performance improvements, feature enhancements as well as
bug xes.
How long does it take for video recordings to appear on the Activity screen?
Depending on the size of the video and the strength of your network, this can be highly variable. In normal circumstances, an
event should be displayed in the Activity list a few minutes after it has been recorded. The activity list does not automatically
refresh. To refresh, pull down the activity list from the top of the screen.
Frequently Asked Questions
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