Instructions / Assembly
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Frequently Asked Questions
How do I subscribe to a paid cloud storage plan for my camera?
You can easily purchase a cloud subscription for your camera through the app:
1. From the app dashboard, open the menu and select the My Cameras option.
2. Select the camera that you want to purchase a cloud subscription for.
3. Select Subscription.
4. Tap the Update Subscription Plan button to open the SAFE by Swann cloud subscription portal.
5. Follow the on-screen instructions to select the cloud plan that you want to subscribe to and enter the payment
and billing information.
What can I do to maximize the battery performance on my camera? (SWWHD-INTCAM)
Here are some simple and practical tips to get more battery life out of your camera:
• Make sure your camera’s rmware is the latest version.
• Your camera will last longer when you stream at a lower resolution. The fewer pixels that your camera has to stream, the
less power it uses.
• Lower the motion sensor sensitivity or turn o the motion sensor to conserve battery life when activity monitoring is not
needed.
• Make sure your camera is properly positioned to eliminate any false motion triggering. The more events the camera
records, the faster the battery life will drain. Adjust your camera angle downward so its eld of view is focused only on the
immediate area of concern and excludes as much background activity as possible.
• As a general rule, the nearer your camera is to your router, the better the wireless connection quality and battery
performance. Your camera will work harder and use more power trying to maintain wireless connection the further it
is away from your router. Consider installing a Wi-Fi range extender if your camera has poor Wi-Fi reception where it is
located.
• Your camera can operate over a wide temperature range, however, in freezing conditions, the battery discharges more
quickly and will not hold a charge for as long as it normally would in more moderate climates.
What does the status displayed for my camera mean?
The status can indicate one of the following:
• Standing By - Camera is in power-saving state. This is only applicable to the SWWHD-INTCAM model.
• Activating - Waking camera from standby. This is only applicable to the SWWHD-INTCAM model.
• Oine - Camera is oine. Your camera might be experiencing network or internet connection issues, or out of battery
completely (only applicable to the SWWHD-INTCAM model).
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