User Manual

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I have forgotten my Swann Security account password. How do I reset it?
Tap the “Forgot Password” link on the Sign In screen of the Swann Security app and submit the email address that you
used to create your account. You'll shortly receive an email with instructions on how to reset your account password.
Can I access my devices with another phone?
Yes. Just install the Swann Security app on your other phone and sign in using the same Swann Security account
credentials. For privacy, make sure to sign out of the app on any secondary devices before switching back to your
primary phone.
Can I register my devices to another Swann Security account?
A device can be registered to a single Swann Security account only. If you want to register the device to a new
account (for example, if you want to give the device to a friend), you'll first need to remove the device (i.e., unpair)
from your account. Once removed, the device can be registered to another Swann Security account.
Where is my device's ID?
For CCTV systems: The device's ID is listed on a sticker located on the top of the device.
For SWIFI cameras: The device's ID (or MAC Address) is listed on a sticker located on the back, bottom or base of the
device.
If the device is already paired to your account, you can find the device's ID in the app: Settings > Technical details
Where can I nd the snapshots and recordings taken using the app?
Your snapshots and recordings are saved to your phone’s internal memory in the “swannsecurity/images” and
“swannsecurity/record” folders. You can also find your manual recordings in Menu > Recordings section of the app.
How do I get alerts on my phone?
To receive push notifications from Swann Security, simply turn on the Notifications Status toggle in the Notifications
tab of the app.
Will I be able to stream live video if I'm travelling overseas?
As long as your mobile phone and the Swann Security devices are both connected to the internet, you can
conveniently check in on your devices via the Swann Security app from anywhere in the world.
Why is live video slow to load?
Poor internet connection is the most common reason. Test your internet speed using an online speed checker tool
or at speedtest.net. We recommend internet speeds of at least 2 Mbps for optimal streaming performance. As a
general rule, the more devices (e.g., cameras) you have connected, the more internet bandwidth you'll need.
Why have I stopped receiving notifications on my phone?
• The Swann Security app is not running in the background. If you recently restarted your phone, make sure to
open the Swann Security app again.
• Some versions of the Android operating system automatically put apps to sleep to conserve battery life when
your phone is not in use or when an app hasn't been used for a few days. You may need to turn off the "Optimize
battery usage" setting under Settings > Apps > Special Access on your phone for the Swann Security app so that
push notifications can be received. For more information, please see your phone's user guide.
FAQs - General