User Manual

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I cannot connect the camera to my Wi-Fi network
• Make sure the Wi-Fi network that you want the camera to join is not an unencrypted (open) network or 5GHz band
network.
• Test your Wi-Fi network with other devices such as smart TV to make sure it is operating properly. Bring your
phone to the location where your camera will be installed and check the
Wi-Fi icon on your phone—at least 2
bars is recommended for the Wi-Fi signal to be considered reliable.
• Wi-Fi quality can vary significantly at different locations around the home due to environmental factors such as
home construction type and wireless interference from other electronic devices. If you're getting a weak Wi-Fi
signal or can’t connect to Wi-Fi at the installation site, try moving your router closer (to provide a stronger signal),
installing a Wi-Fi extender (to increase signal coverage) or selecting another location with better Wi-Fi coverage.
• The Wi-Fi connection may not be stable during pairing. Try moving the camera closer to your WI-Fi router.
• Your Wi-Fi network password is case sensitive, so make sure to enter it exactly the same as it was created or as
found on your Wi-Fi router.
• Check whether your Wi-Fi router is using MAC filtering. MAC filtering provides an extra level of security by
ensuring that no unknown devices can connect to your Wi-Fi network without prior authorization. If you cannot
disable MAC filtering, you will need to add the camera’s MAC address to the router’s white-list of allowed devices.
You can find the camera's MAC address printed on a label at the bottom of the device.
Can I use my camera without an internet connection?
No, your camera requires a Wi-Fi network connection with internet access (minimum 512Kbps upload speed) so you
can stream live video to your phone and manage the camera's settings.
Why is my camera offline?
Occasionally you might get a notification that your camera is offline. When your camera can't be reached by the
Swann Security server, you'll get a notification that it is offline. This could mean your internet is down, the internet
connection between your camera and our server is unstable, or your camera has been moved out of range from your
Wi-Fi router. Normally, your camera should come back online by itself once your internet access is available again.
If your camera stays offline for an extended period of time, try unplugging and re-plugging the camera to refresh its
internet connection. You might also want to make sure that your internet connection is working properly. You can try
rebooting your Wi-Fi router to resolve any network connectivity issue.
Why am I getting false motion alerts?
Moving cars, passersby, direct sunlight or reflection may cause unwanted motion detection. To minimize false
motion detections, adjust the camera angle slightly downward and ensure the field of view is focused only on the
immediate area of concern and excludes as much background activity as possible. Also, take note of shiny surfaces
in the vicinity, such as house or car windows, which can reflect sunlight and trigger your camera's motion sensor.
You can also try lowering the motion detection sensitivity to suit the environment.
Can my camera record events without a microSD card installed?
No. Events are first recorded to the camera's local storage (i.e., microSD card) and then uploaded to your cloud
storage. If the camera doesn't have a microSD memory card installed, it can still detect events but will not be able to
record video. The camera will also not be able to download and perform firmware updates without a microSD card.
FAQs - Security Pan Tilt Camera / Security Tracker Camera
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