User Manual

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Why has my camera stopped recording events to the microSD card?
If you’ve recently removed your microSD card from the camera (for example, to copy files to your computer) and then
re-inserted the card, the camera might not have recognized and mounted the microSD card properly. Try restarting
your camera. From the app, go the camera’s Settings > Admin and tap Reboot.
What is the maximum microSD card size that can be used with the camera?
The maximum microSD card size supported is 128GB (class 10 or higher recommended).
Can my camera still record events if my internet connection goes down?
Your camera continues to detect and record events locally to its internal memory even if your home Wi-Fi network
or internet is having issues, as long as your camera is not powered off. Once your camera comes back online, it will
attempt to upload any event clips that were recorded during the downtime to your cloud storage which you can later
view from the Playback tab. Also, you can directly access recorded events from the camera's internal memory via
the camera's Settings > Storage.
Does my camera pre-record events?
Yes, when you playback an event, you will be able to view 4-5 seconds of additional footage showing the scene prior
to the event occurring.
If I set my camera's live view quality to Low, will it also affect the video quality of event clips?
No, events will always be captured in the highest camera resolution available.
How long is a camera event clip?
Event clips can be as short as 10 seconds and up to 1 minute in length, depending on how long the sound or motion
lasts. The camera will begin recording an event when sound or motion is first detected, and continue to record until
there is completely no sound or motion. If the camera continues to detect sound or motion for longer than a minute,
a new recording will be created as a separate event in the camera's event timeline.
Why doesn't the camera event clip have sound?
Make sure that the camera's microphone volume setting is not turned OFF or the volume level set too low—the
camera will not be able to pick up any sound in the background when it is recording the event.
(Security Pan Tilt Camera only) How far back can I view my camera's cloud recordings?
Swann Security provides free basic cloud storage for your camera. From the Playback tab, you can retrieve up to
the last 7 days of camera event clips stored in the cloud. For extra protection including longer storage period, you
can easily upgrade the camera's cloud plan at any time by visiting subscriptions.swannsecurity.com .
FAQs - Security Pan Tilt Camera / Security Tracker Camera