Smart Security System 4K Series INSTRUCTION MANUAL
Important Information FCC Verification FCC Regulation (for USA): Prohibition against eavesdropping This equipment has been tested and found to comply with the limits for Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Password Recovery CH1 25/07/2018 12:30:15 PM CH2 Forgotten your password? Please do the following: 1. Right-click the mouse on the Live View screen to display the Menu Bar then click “Main Menu”. 2. At the password login screen click “Forgot Password” then click “Yes”. CH3 CH4 3. After a short moment, you will receive a password reset request email containing your DVR’s MAC address (if it’s not in your inbox, check your junk or spam folder). 4.
Contents Important Information ������������������������������������������������������������������������������������������ 2 Playback & Backup ���������������������������������������������������������������������������������������������34 Password Recovery ����������������������������������������������������������������������������������������������� 3 Search: General ��������������������������������������������������������������������������������������������������� 35 Live View ��������������������
Contents Advanced: Auto Upgrade ������������������������������������������������������������������������������������ 63 System Status ������������������������������������������������������������������������������������������������������64 System: Info ���������������������������������������������������������������������������������������������������������� 65 System: Channel Info ������������������������������������������������������������������������������������������ 66 System: Record Info ����������
Live View 25/07/2018 12:30:15 PM CH2 CH1 Live View is the default display mode for your DVR. Each camera connected will be displayed on-screen. You can check PIR PIR CH4 CH3 the status or operation of your DVR and cameras using the icons and Menu Bar on the Live View screen. Right-click the PIR mouse to access the Menu Bar.
Live View Mode Live View mode is the default display for your DVR. Each camera connected will be displayed (multiple view modes available). You can check the operation of your DVR by using the status icons on the Live View screen. The date and time as well as the name for each camera is also displayed. 25/07/2018 12:30:15 PM CH2 CH1 Camera/Group Status Icons PIR PIR 1 Double-click a live video channel to view full screen.
Live View Icons & Controls Menu Bar Status Icons 1. Click this to open the Main Menu. will be displayed for five seconds. 2. Lock your DVR to prevent access to the Main Menu when “Menu Timeouts” is turned off. 7. Click this to change the volume or mute the audio (click the speaker icon to mute). 3. Four camera view. 8. Click this to access the Search menu. From here you can play previously recorded videos. 4. Nine camera view (this will display eight cameras on the 8 channel model). 5.
Main Menu The “Main Menu” is where you control the various actions and options that are available on your DVR. You can also access previously recorded video for playback and to copy to a storage device such as a USB flash drive. To maintain system integrity, a firmware upgrade can be performed when available and access to the “Shutdown” menu to restart or safely turn off your DVR.
Menu Layout The various functions and options available, are categorised on the lefthand side of the Menu. Clicking each category will reveal a number of tabs or sub-categories that can be changed from their default setting. To exit or access the previous menu, rightclick the mouse. Save changes that have been made or restore default settings.
Camera Configuration The camera configuration options are available in the “Display”, “Record”, “Alarm” and “Device” menus that are accessible from the Main Menu. You can change the resolution, bitrate, OSD (on-screen display) position as well as image settings for hue, brightness, contrast and saturation. Your DVR has controls for detecting motion, allowing you to define specific areas to alert you to a potential threat in and around your home.
Display: Live ·· Don’t forget to click “Save” to apply settings. The configuration options available allow you to name each camera relevant to where it has been installed as well as the ability to adjust image settings such as brightness and contrast. You can also enable covert mode to hide the camera’s image in Live View mode. ·· Use the “Copy” function to apply all settings to the other cameras. ·· Click the “Default” button to revert back to default settings.
Display: Live ·· Don’t forget to click “Save” to apply settings. ·· Use the “Copy” function to apply all settings to the other cameras. ·· Click the “Default” button to revert back to default settings. ·· Click the “Close” button to exit the Main Menu. Camera SET: There are two options available. The first option (Camera Type) is used to instruct your DVR on the camera type connected. For the cameras included with your DVR, leave the default setting.
Display: Privacy Zone This function can be used to obscure all or part of your image for privacy (up to four privacy masks can be created per camera). You can also use this to minimize false triggers when motion is detected. Areas obscured by a mask won’t be shown live or recorded. ·· Don’t forget to click “Save” to apply settings. ·· Use the “Copy” function to apply all settings to the other cameras. ·· Click the “Default” button to revert back to default settings.
Creating a Privacy Mask 1 Click and hold here to reposition the mask to the desired location. 2 Click and hold here to resize the mask to the desired size. 1. Depending on the number of masks that you want to create, each mask will be numbered. To reposition the mask, click and hold the mask number then move the mask to the desired location. 2. To resize the mask, click and hold the bottom right corner of the mask then resize to the desired size.
Record: Mainstream ·· Don’t forget to click “Save” to apply settings. The functions available here allow you to change the resolution, frame rate and bitrate for each camera connected. By default the recording resolution is automatically selected to fit in with the capabilities of the provided cameras. Channel: Select a camera that you would like to edit. Resolution: By default the recording resolution is automatically selected to match the capabilities of the provided cameras.
Record: Mainstream ·· Don’t forget to click “Save” to apply settings. ·· Use the “Copy” function to apply all settings to the other cameras. ·· Click the “Default” button to revert back to default settings. ·· Click the “Close” button to exit the Main Menu. VBR (Variable Bitrate) utilises a bitrate and bandwidth that changes when your DVR is recording. The bitrate will increase or decrease depending on how complex the scene is.
Record: Mainstream ·· Don’t forget to click “Save” to apply settings. ·· Use the “Copy” function to apply all settings to the other cameras. ·· Click the “Default” button to revert back to default settings. ·· Click the “Close” button to exit the Main Menu. The higher the bitrate, the more space each recording will consume on the hard drive. The default bitrate is 6144Kbps.
Record: Substream ·· Don’t forget to click “Save” to apply settings. The functions available here allow you to control how video is streamed to your mobile device using the HomeSafe View app. You can change the frame rate and bitrate if you’re having issues streaming live video from your DVR. Channel: Select a camera that you would like to edit. Resolution: The default resolution is 432 x 320.
Record: Substream ·· Don’t forget to click “Save” to apply settings. ·· Use the “Copy” function to apply all settings to the other cameras. ·· Click the “Default” button to revert back to default settings. ·· Click the “Close” button to exit the Main Menu. Bitrate: The amount of data that your DVR will use to stream video to your mobile device.
Alarm: Motion ·· Don’t forget to click “Save” to apply settings. When motion has been detected by one or more cameras, your DVR will alert you to a potential threat at your home. It does this by sending you an email alert with an attached image from the camera to use as a reference (if this option is enabled) and/ or sending push notifications via the HomeSafe View app. Channel: Select a camera that you would like to edit.
Alarm: Motion ·· Don’t forget to click “Save” to apply settings. ·· Use the “Copy” function to apply all settings to the other cameras. ·· Click the “Default” button to revert back to default settings. ·· Click the “Close” button to exit the Main Menu. Send Email: Click the checkbox to enable your DVR to send an email alert when motion has been detected. Full Screen: Click the checkbox if you would like to view the camera full screen in Live View mode when motion has been detected.
Motion Detection Setup To delete the default motion detection area, place your mouse here. 1. Place the mouse inside the cell or square surrounded by a yellow border (as illustrated on the left). Press and hold the left mouse button, click and drag to the bottom right-hand corner then release the mouse. This will delete the default motion detection area. 2. To create a new motion detection area, select the cell or square that you want to start at.
Thermal-Sensing Camera Tips If thermal-sensing cameras have been included with your DVR or you have purchased them separately, the following tips will help you in getting the best results from your security system. Your cameras have a built-in PIR (passive infrared motion detector) sensor. This means they can sense movement of warm objects including people, cars and animals. The advantage over cameras that don’t have a PIR sensor, is they are very resistant to false triggers from changes in the image.
Motion Detection Tips Placement of the cameras 1. Place cameras so they are facing areas where people have to walk through to approach your home regardless of where they are headed. A good idea is to place a camera overlooking your front door to capture an image of anyone approaching it for later reference. This is great if you have parcels delivered to your door or if the potential burglar knocks or rings the doorbell to see if anyone is home. 2.
Device: PTZ ·· Don’t forget to click “Save” to apply settings. ·· Use the “Copy” function to apply all settings to the other cameras. ·· Click the “Default” button to revert back to default settings. ·· Click the “Close” button to exit the Main Menu. If you have a compatible PTZ camera connected to your DVR, you can use the PTZ controls to move the camera as well as the ability to zoom into an object and to control the level of focus (if available).
Controlling your PTZ Camera 25/07/2018 12:30:15 PM CH2 1 2 3 1. If you have multiple PTZ cameras connected, click this to select a different camera. 4 6 5 To control your PTZ camera, in Live View mode click on the channel the camera is connected to then click the “PTZ” button located on the camera toolbar. The channel will go full screen and the PTZ controls will be visible (as shown on the left). To move the PTZ controls, click and hold then reposition it.
Creating a Preset Creating a Preset 25/07/2018 12:30:15 PM →→ To create a preset, use the PTZ controls to move the camera to the desired focal position. The zoom and focus controls can also be used. Use the speed control to alter how fast or slow the camera will move. CH2 →→ Change the length of time the camera will stay at this position. 6 5 5 1 3 2 4 6 →→ Click the “Set” button to create the preset. You will notice that the preset position will increase each time a preset is created.
Recording Configuration The recording configuration options are available in the “Record” and “Capture” menus that are accessible from the Main Menu. From here you can access and change the default recording schedule (presented as a 24 hour 7 days a week grid and is color coded) for each camera connected. You can also enable and set a schedule for your DVR to take a snapshot each time an event occurs.
Record: Record ·· Don’t forget to click “Save” to apply settings. ·· Use the “Copy” function to apply all settings to the other cameras. ·· Click the “Default” button to revert back to default settings. ·· Click the “Close” button to exit the Main Menu. Channel: Select a camera that you would like to edit. Record Switch: When disabled, your DVR will detect motion but it will not record (manual record is also disabled).
Record: Schedule By default, a 24-hour 7 days a week Motion schedule has been enabled for each camera connected. The schedule can be changed to suit your needs and each camera can have a different schedule if needed. The schedule is color coded to represent the event type. ·· Don’t forget to click “Save” to apply settings. ·· Use the “Copy” function to apply all settings to the other cameras. ·· Click the “Default” button to revert back to default settings.
Capture: Capture As an added feature, you can enable and set a schedule for your DVR to take a snapshot each time an event occurs. This is particularly useful for finding motion events quickly and can also be used for different purposes such as time lapse photography. Channel: Select a camera that you would like to edit. Auto Capture: When enabled, your DVR will take a snapshot each time an event occurs. Stream Mode: Leave the default selection.
Capture: Schedule ·· Don’t forget to click “Save” to apply settings. ·· Use the “Copy” function to apply all settings to the other cameras. ·· Click the “Default” button to revert back to default settings. ·· Click the “Close” button to exit the Main Menu. Channel: Select a camera that you would like to edit. Each square represents 30 minutes.
Playback & Backup The Search function gives you the ability to search for and play previously recorded videos as well as snapshots that are stored on your DVR’s hard drive. You have the choice of playing video that matches your recording schedule, manual recordings or motion events only. The Backup function gives you the ability to save important events (both video and snapshots) to a USB flash drive.
Search: General Click the drop down menu to select the month that you would like to search on. 1 3 4 2 5 1 on. 2 Click the drop down menu to select the year that you would like to search Click the drop down menu to select from one or all cameras that you would like to search on and display for playback. 3 6 Click the drop down menu to select the video type that you want to search on.
Playback Interface 26/07/2018 10:28:08 AM CH1 CH2 Click to close 26/07/2018 10:28:08 AM Play Calendar Click on a camera to select it (a surrounding blue square is shown). Playback Mode Camera List 26/07/2018 10:28:08 AM CH3 1 Timeline CH4 26/07/2018 10:28:08 AM Click and hold the timeline then drag left or right to the desired time period. 2 3 Time Period Calendar: You can select a different date without exiting to the previous screen.
Playback Interface CH1 26/07/2018 10:11:38 AM CH2 26/07/2018 10:11:38 AM CH3 Click to close 26/07/2018 10:11:38 AM Play Calendar Playback Mode CH4 26/07/2018 10:11:38 AM Double-click a camera to view full screen. Double-click again to return. CH5 26/07/2018 10:11:38 AM CH6 26/07/2018 10:11:38 AM Camera List CH7 4 Timeline 26/07/2018 10:11:38 AM CH8 26/07/2018 10:11:38 AM When selecting five or more cameras for playback, each camera is represented as a single recording on the timeline.
Search: Events (copy motion events to a USB drive) This function can be used to search, play and copy motion events to a USB flash drive. Date: Click the calendar icon to select the month, year and date that you would like to search on. Time: You can leave the default selection or you can click the dialogue box to enter a specific start and end time. Channel: Click the drop down menu to select from one or all cameras that you would like to search on. Type: Leave the default selection.
Search: QuickShot (copy snapshots to a USB drive) This function can be used to search, play and copy snapshots to a USB flash drive. Date: Click the calendar icon to select the month, year and date that you would like to search on. Time: You can leave the default selection or you can click the dialogue box to enter a specific start and end time. Channel: Click the drop down menu to select from one or all cameras that you would like to search on.
Playing a Slideshow CH1 CH4 CH2 31/07/2018 10:40:26 PM 31/07/2018 10:40:26 PM CH2 31/07/2018 10:40:27 PM 31/07/2018 10:40:27 PM CH5 31/07/2018 10:40:31 PM 2 CH1 3 4 5 6 7 Click this to play the slideshow in reverse. 6 Click this to view a single snapshot at a time. 2 Click this to play the slideshow. 7 Click this to view four snapshots at a time. 3 Click this to stop the slideshow. 8 Click this to view eight snapshots at a time.
Search: QuickReview 3 4 QuickReview allows you to play multiple normal recordings and motion events simultaneously from a single channel. With normal and event recordings, the video is divided evenly depending on the split-screen mode that has been selected. For example, if the video is an hour long and you have selected Split-screens x 4, each split-screen will play for 15 minutes. 5 1 2 Click the drop down menu to select the month that you would like to search on. 1 6 2 on.
QuickReview Playback 26/07/2018 08:42:16 AM CH1 Play Click on a split-screen to select it (a surrounding blue square is shown). Split-screens 26/07/2018 13:37:12 PM CH1 1 Timeline CH1 Click to close 26/07/2018 10:25:30 AM CH1 26/07/2018 16:08:07 PM Within the split-screen selected, you can select a different time period on the timeline. 2 3 Time Period Split-screens: Click the drop down menu to select the preferred split-screen mode for playback.
QuickReview Playback 26/07/2018 08:42:16 AM CH1 CH1 Click to close 26/07/2018 10:25:30 AM Play Split-screens 26/07/2018 13:37:12 PM CH1 4 Timeline CH1 26/07/2018 16:08:07 PM 6 5 Time Period This button allows you to edit the video by setting mark in and out points on your video which you can then copy to a USB flash drive. When you have selected a video to play, press this button at the mark in point and press it again at the mark out point.
Playback: Smart 26/07/2018 10:28:08 AM CH1 CH2 26/07/2018 10:28:08 AM Play 1 2 26/07/2018 10:28:08 AM CH3 CH4 Smart mode allows you to define one or more specific areas of the video which then makes it easier to find what you are searching for. For example, you may have movement on the left-hand side of the yard, but you want to see what is happening on the right-hand side. Define one or more areas where required then search to play video based on those defined areas.
Playback: Smart CH1 26/07/2018 08:52:38 AM 5 To move the controls, click and hold here then reposition it. 6 Click this to define a full screen detection area. 7 Click this to delete all areas created. 8 Click this to search and play video based on the areas defined. 9 Click this to return to the playback interface. To define one or more specific areas, please do the following: Click and drag to select the area that you want to define. Multiple areas can be defined.
System Configuration The options available give you complete control on how your DVR is configured and how it operates. Some of the options such as display resolution, time zone, email configuration, Daylight Saving and password creation are configured during the Startup Wizard. For experienced network users, your DVR provides options that can be configured to suit your particular requirements. You can also perform a firmware upgrade when available.
Display: Output ·· Don’t forget to click “Save” to apply settings. ·· Click the “Default” button to revert back to default settings. ·· Click the “Close” button to exit the Main Menu. Video Output: This option cannot be changed. SEQ Mode: Select how many video channels you would like to display when your DVR is in sequence mode. You can select from one, four or six cameras to display at a time.
Network: Network ·· Don’t forget to click “Save” to apply settings. As SwannLink Peer-to-Peer technology is utilised to communicate with your network and mobile device, configuration of the network settings is not required. If you have networking expertise and require specific settings for your network, you do have the ability to change them. ·· Click the “Default” button to revert back to default settings. ·· Click the “Close” button to exit the Main Menu.
Network: Network ·· Don’t forget to click “Save” to apply settings. ·· Click the “Default” button to revert back to default settings. ·· Click the “Close” button to exit the Main Menu. UPNP: A network protocol designed to allow network connected devices to automatically configure the router for the purposes of remote access. This is not required when using UID to access your DVR via the HomeSafe View app. You can enable UPNP if required.
Network: Email The following email providers are supported - Gmail gmail.com and Outlook outlook.com. On your computer or mobile device, go to the relevant website to create an account. When finished, input those details here. ·· Don’t forget to click “Save” to apply settings. ·· Click the “Default” button to revert back to default settings. ·· Click the “Close” button to exit the Main Menu.
Network: Email Schedule ·· Don’t forget to click “Save” to apply settings. ·· Use the “Copy” function to apply all settings to the other cameras. ·· Click the “Default” button to revert back to default settings. ·· Click the “Close” button to exit the Main Menu. Channel: Select a camera that you would like to edit. ing to your desired time period. Motion: If email alerts have been enabled for motion detection, you can change the schedule on when your DVR can send those alerts.
Network: DDNS Prior to developing our SwannLink Peer-to-Peer technology, our SwannDNS service was used to connect to your DVR remotely. This service is still active and we recommend creating an account as a means of backup. ·· Don’t forget to click “Save” to apply settings. ·· Click the “Default” button to revert back to default settings. ·· Click the “Close” button to exit the Main Menu. Go to www.swanndvr.com and click the “Registration” button. Follow the prompts to create your account.
Network: RTSP The RTSP function can be used to stream a camera’s live view image to your computer, using video streaming software such as VLC media player. Multiple cameras can be streamed at the same time. You can also record each stream if required. The following instructions are for the VLC media player software (you can download a free copy from www.videolan.org). After download, double click the file then follow the on-screen instructions for installation.
System: NTP The NTP (Network Time Protocol) function allows your DVR to automatically sync its clock with a time server. This gives it the ability to constantly have an accurate time setting (your DVR will periodically sync automatically). ·· Don’t forget to click “Save” to apply settings. ·· Click the “Default” button to revert back to default settings. ·· Click the “Close” button to exit the Main Menu. NTP: This is enabled by default.
Device: HDD ·· Don’t forget to click “Save” to apply settings. ·· Click the “Default” button to revert back to default settings. ·· Click the “Close” button to exit the Main Menu. This function gives you the option of formatting your DVR’s hard drive, and it will be listed here for selection. Connect a USB flash drive to copy events that you want to save. Remember, formatting the hard drive erases all your recordings.
Device: S.M.A.R.T. This function can be used to display technical information on the hard drive installed inside your DVR. You can also perform a test (there are three types available) to evaluate and detect potential drive errors. Self-check Type: There are three types available: staff may ask you to access this if you call for assistance. Conveyance: This is a very quick test that verifies the mechanical parts of the hard drive are working. ·· Click the “Close” button to exit the Main Menu.
Device: Cloud ·· Don’t forget to click “Save” to apply settings. Your DVR has the ability to copy snapshots to the cloud via Dropbox™. Dropbox™ is a service that allows you to store and share snapshots and always have them on hand when you need them. ·· Click the “Default” button to revert back to default settings. ·· Click the “Close” button to exit the Main Menu. Click the YouTube logo to watch our tutorial video.
System: General ·· Don’t forget to click “Save” to apply settings. ·· Click the “Default” button to revert back to default settings. ·· Click the “Close” button to exit the Main Menu. Date: Click the calendar icon to change the date. Time: Click the dialogue box to change the time. Click the drop down menu to select AM or PM. As NTP is enabled by default, the date and time should always remain accurate. Date Format: Click the drop down menu to select the preferred date format.
System: DST The DST (Daylight Saving Time) function allows you to select the amount of time that Daylight Saving has increased by in your particular time zone or region. ·· Don’t forget to click “Save” to apply settings. ·· Click the “Default” button to revert back to default settings. ·· Click the “Close” button to exit the Main Menu. DST: If Daylight Saving applies to your time zone or region, click the drop down menu to enable.
System: Users To change your DVR’s password, click the “Edit” button. The password has to be a minimum of six characters and can contain a mixture of numbers and letters. Enter your new password again to confirm. the “Save” button then click “OK” to confirm. Additional user accounts can also be enabled: 1. Select “user1” then click the “Edit” button. 2. Click the drop down menu to enable. 3. Enter a user name and password. 4. Click the “Save” button, enter the admin password then click “OK” to confirm.
Advanced: Maintain ·· Don’t forget to click “Save” to apply settings. ·· Click the “Default” button to revert back to default settings. ·· Click the “Close” button to exit the Main Menu. Default User: Admin is the default user account. If multiple user accounts have been created, click the drop down menu to disable. then click “Save”. Your DVR will reboot and the Startup Wizard will appear on-screen.
Advanced: Events Whenever there is an event or if your DVR displays unusual behaviour, you can be alerted to in multiple ways such as receiving an email, displaying a message onscreen, receiving an alert in the HomeSafe View app and activating its internal buzzer. There are three event types that your DVR will detect as an exception. Event Type: Select the event type that you would like to change. Enable: Click the checkbox if you would like to disable alerts for the event selected.
Advanced: Auto Upgrade ·· Don’t forget to click “Save” to apply settings. ·· Click the “Default” button to revert back to default settings. ·· Click the “Close” button to exit the Main Menu. Auto Upgrade: By default, your DVR will automatically download and install new firmware when available. Click the drop down menu if you would like to disable this feature. Check for update from internet: By default, your DVR will automatically check and alert you if new firmware is available for download.
System Status The various status tabs give you an overview of the various settings and options that have been selected for your DVR to function. Each action that your DVR performs as well as events detected are logged, which you can search and view. If you call our helpdesk for assistance, our staff may ask you to access these tabs to assist them in solving any technical issues that you may be having.
System: Info This tab displays technical information about your DVR as well as your device ID and QR code. If you call our helpdesk for assistance, our staff may ask you to access this tab to assist them in solving any technical issues that you may be having. ·· Don’t forget to click “Save” to apply settings. ·· Click the “Close” button to exit the Main Menu. Device Name: Click the dialogue box to rename your DVR (if required).
System: Channel Info Displays the Mainstream and Substream settings used for each camera connected. If you call our helpdesk for assistance, our staff may ask you to access this tab to assist them in solving any technical issues that you may be having. ·· Click the “Close” button to exit the Main Menu.
System: Record Info Displays the recording settings for each camera connected. If you call our helpdesk for assistance, our staff may ask you to access this tab to assist them in solving any technical issues that you may be having. ·· Click the “Close” button to exit the Main Menu.
Search: Log Each action that your DVR performs as well as events detected are logged. These log files can be searched, viewed and copied to a USB flash drive for safe keeping. Start/End Date: Click the calendar icon to select the month, year and date that you would like to search on. Start/End Time: You can leave the default selection or you can click the dialogue box to enter a specific start and end time.
Glossary 3D-Noise Filter: Is an enhanced form of digital noise reduction. The advancement in technology enables noise to be filtered even more effectively from the image, even in low light conditions. DNS server is automatically provided by your internet service provider. 50Hz: Is the mains frequency used in the UK, Australia and most European countries. 60Hz: Is the mains frequency used in the United States, Canada and some Latin American countries.
Glossary Compound Stream: Indicates that your DVR or NVR is recording video and audio at the same time. Contrast: This increases the difference between the blackest black and the whitest white in the image. Without contrast you wouldn’t have an image because there wouldn’t be any differentiation between light and dark. Covert: The camera will detect motion and trigger your DVR or NVR to record, but you will not see an image of the camera in Live View mode.
Glossary MAC Address: Is a unique identifier for network hardware. Can also be used as a super password if you have forgotten your current password. OSD (On-screen Display): Display information from the camera such as time, date and camera name on-screen. Mainstream: Is the video stream that your DVR or NVR will display and record. Overscan: Is mainly used on older television sets to display the entire viewable area correctly on-screen. It does this by cutting off the edges of the picture.
Glossary Saturation: This alters how much color is displayed in the image. The higher the saturation, the more bright and vivid colors will appear. Static DNS: In some circumstances, your internet service provider may require you to use a static DNS instead of an auto DNS on your router. Server Port: Is a logical connection place and specifically, using the internet protocol TCP/IP, the way a client program specifies a particular server program on a computer in a network.
Glossary VCA (Video Content Analysis): Is a new method for triggering recording and events. This uses the image processing system of the DVR or NVR & camera to set specific triggers for recording (such as line crossing or intrusion). This system does use more processing power, therefore it may not be available on all devices. Video Loss: Is regarded as a potential alarm event and is considered to occur any time your DVR or NVR doesn’t receive an active video signal from any one of its video inputs.
Frequently Asked Questions Can I play video(s) on my DVR that I have copied to a USB flash drive? No, your DVR doesn’t have the option to play video(s) from a USB flash drive. You will have to play them on your computer or mobile device. What is the largest hard drive that I can install inside my DVR? The largest hard drive you can install is 6TB (terabyte). We recommend that you purchase a drive that is surveillance rated such as the Western Digital Purple™ and Seagate Skyhawk™ range of drives.
Password Recovery using HomeSafe View I haven’t created an email for my DVR, what can I do? Don’t worry, you can use HomeSafe View to retrieve your recovery code. You can use this to reset your DVR’s password. Download the relevant version for your computer and follow the on-screen instructions to complete installation. HomeSafe View Windows click here. HomeSafe View Mac click here. 1. When you first run HomeSafe View, you will see an introduction screen. Click “Next” to continue.
Password Recovery using HomeSafe View 5. Click “Forgot Password”. A message will appear on-screen: 6. You will now be prompted to enter a password: Click “Yes” to continue. The recovery code prompt will appear on-screen: Click the dialogue box, enter the recovery code (MAC Address), for example BC:51:FE:02:B3:42 then click “OK”. A message will appear on-screen stating that the password has been reset. Click “OK” to continue.
Warranty Information USA Australia United Kingdom Swann Communications USA Inc. 12636 Clark Street Swann Communications Unit 13, 331 Ingles Street Swann Communications LTD. Stag Gates House 63/64 The Avenue Santa Fe Springs CA 90670 USA Port Melbourne Vic 3207 Australia SO171XS United Kingdom Warranty Terms & Conditions Swann Communications warrants this product against defects in workmanship and material for a period of one (1) year from its original purchase date.
Help & Resources Visit Swann Support Center at support.swann.com. You can register your product for dedicated customer support, download guides, find answers to commonly asked questions, and more. Product Registration Customer Support Product Manuals Frequently Asked Questions Support Community Tell us what you think! We are constantly working to improve the quality of our documentation, and we would appreciate your feedback. Click here to complete a short survey. Firmware Version: V7.1.
