User Manual

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Frequently Asked Questions
Can I play video(s) on my NVR that I have copied to a USB flash drive?
No, your NVR doesn’t have the option to play video(s) from a USB flash drive.
You will have to play them on your computer or mobile device.
What is the largest hard drive that I can install inside my NVR?
The largest hard drive you can install is 4TB (terabyte). We recommend that
you purchase a drive that is surveillance rated such as the Western Digital
Purple™ and Seagate Skyhawk™ range of drives.
Can I connect and record to a portable USB hard drive?
If your NVR doesn’t have a hard drive installed (internally), you can connect
and record to a portable USB hard drive. Both 2.5” and 3.5” USB hard drives
are compatible with a maximum supported capacity of 4TB (terabyte).
Can I connect and copy videos to a portable USB hard drive or MicroSD
card?
No, you can only copy videos to a USB flash drive.
How do I save video recordings that are on my NVR?
To copy video recordings to a USB flash drive, use the Search: Backup func-
tion (see page 32).
What is the largest MicroSD card that I can use?
The largest MicroSD that can be used is 128GB.
Can I use my own email address and server instead of creating a new one?
You can providing you have the settings required for the SMTP port and serv-
er. If you don’t have this, you will have to contact your internet service provid-
er to get this information.
Can I select which storage device that my NVR can record to?
No, your NVR has been configured to record to one storage device at a time.
If a hard drive has been installed internally, it will not detect a MicroSD card
inserted or a USB hard drive connected.
My NVR is recording to a USB hard drive, how can I copy videos to a USB
flash drive?
As your NVR has two USB ports, you need to connect a USB hub to extend
the number of ports available. Connect the mouse and USB flash drive to the
USB hub then connect this to your NVR. You can then copy videos to the USB
flash drive. If you don’t have a USB hub, they can be purchased from most
computer retailers or electronic stores.
What is the wireless range of the cameras, how far can I install them?
There are many factors that can affect wireless range such as the size and
structure of your home, other wireless products within your vicinity and pos-
sible interference from appliances. When your NVR is running in AP mode
the wireless range can be up to 100ft/30m, depending on conditions, with the
typical range being 50ft/15m. In Station mode, as the cameras communicate
with your Wi-Fi access point, you have more flexibility on camera placement
but the same wireless range applies.
My cameras are intermittently disconnecting and reconnecting.
Try placing the cameras closer to your NVR if running in AP mode, or closer
to your Wi-Fi access point if running in Station mode. You can also change the
channel that your NVR and or Wi-Fi access point operates on. All Wi-Fi devic-
es communicate over specific wireless channels. Neighbouring Wi-Fi home
networks that run over the same channel will generate radio interference
that will cause network performance slowdowns (see page 41). Consult the
instruction manual for your Wi-Fi access point on how to change the channel
for that device.